SetOptions or GetOptions method doesn't work for PRINTER_PROPERTY features in Windows

This article describes an issue that occurs when SetOptions or GetOptions is called in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.
Symptoms
This issue occurs when the SetOptions() and GetOptions() APIs are called for the PRINTER_PROPERTY features from the OEM DocumentEvent function, specifically the DOCUMENTEVENT_CREATEDCPRE event. When this issue occurs, you're prevented from setting dynamic print policies.
Hotfix information
Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18xxxWindows 8.1, Windows RT 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08813-Aug-201513:34Not applicable
Msxpsinc.gpdNot applicable7313-Aug-201513:34Not applicable
Msxpsinc.ppdNot applicable7213-Aug-201513:34Not applicable
Mxdwdrv.dll0.3.9600.18048699,90404-Sep-201516:55Not applicable
P6disp.gpdNot applicable25,48913-Aug-201513:31Not applicable
P6font.gpdNot applicable3,29313-Aug-201513:31Not applicable
Pcl4res.dll0.3.5479.0289,79204-Sep-201518:06x86
Pcl5eres.dll0.3.5479.01,035,26404-Sep-201518:06x86
Pcl5ures.dll0.3.5479.01,034,75204-Sep-201518:07x86
Pclxl.dll0.3.5479.0205,82404-Sep-201518:06x86
Pclxl.gpdNot applicable10,37513-Aug-201513:31Not applicable
Pjl.gpdNot applicable1,15613-Aug-201513:31Not applicable
Pjlmon.dll6.3.9600.1804817,40804-Sep-201517:27Not applicable
Pscript.ntfNot applicable1,060,54813-Aug-201513:34Not applicable
Pscript5.dll0.3.9600.18048505,85604-Sep-201518:06Not applicable
Pscrptfe.ntfNot applicable1,288,25213-Aug-201513:34Not applicable
Ps_schm.gdlNot applicable5,56113-Aug-201513:34Not applicable
Stddtype.gdlNot applicable23,81213-Aug-201513:34Not applicable
Stdnames.gpdNot applicable14,36213-Aug-201513:34Not applicable
Stdschem.gdlNot applicable59,11613-Aug-201513:34Not applicable
Stdschmx.gdlNot applicable2,27813-Aug-201513:34Not applicable
Ttfsub.gpdNot applicable69813-Aug-201513:34Not applicable
Unidrv.dll0.3.9600.18048347,64804-Sep-201517:20Not applicable
Unidrv.hlpNot applicable21,22513-Aug-201513:28Not applicable
Unidrvui.dll0.3.9600.18048723,45604-Sep-201518:06Not applicable
Unires.dll0.3.9600.18048845,82404-Sep-201518:06Not applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08813-Aug-201513:44Not applicable
Msxpsinc.gpdNot applicable7313-Aug-201513:44Not applicable
Msxpsinc.ppdNot applicable7213-Aug-201513:44Not applicable
Mxdwdrv.dll0.3.9600.180481,031,68004-Sep-201517:27x86
P6disp.gpdNot applicable25,48913-Aug-201513:38Not applicable
P6font.gpdNot applicable3,29313-Aug-201513:38Not applicable
Pcl4res.dll0.3.5479.0289,79204-Sep-201519:14x86
Pcl5eres.dll0.3.5479.01,035,26404-Sep-201519:14x86
Pcl5ures.dll0.3.5479.01,034,75204-Sep-201519:15x86
Pclxl.dll0.3.5479.0205,82404-Sep-201519:13x86
Pclxl.gpdNot applicable10,37513-Aug-201513:38Not applicable
Pjl.gpdNot applicable1,15613-Aug-201513:38Not applicable
Pjlmon.dll6.3.9600.1804817,92004-Sep-201518:02x86
Ps5ui.dll0.3.9600.18048777,21604-Sep-201519:14x86
Pscript.hlpNot applicable26,03813-Aug-201513:30Not applicable
Pscript.ntfNot applicable1,060,54813-Aug-201513:44Not applicable
Pscript5.dll0.3.9600.18048567,80804-Sep-201519:14x86
Pscrptfe.ntfNot applicable1,288,25213-Aug-201513:44Not applicable
Ps_schm.gdlNot applicable5,56113-Aug-201513:44Not applicable
Stddtype.gdlNot applicable23,81213-Aug-201513:44Not applicable
Stdnames.gpdNot applicable14,36213-Aug-201513:44Not applicable
Stdschem.gdlNot applicable59,11613-Aug-201513:44Not applicable
Stdschmx.gdlNot applicable2,27813-Aug-201513:44Not applicable
Ttfsub.gpdNot applicable69813-Aug-201513:44Not applicable
Unidrv.dll0.3.9600.18048422,91204-Sep-201517:54x86
Unidrv.hlpNot applicable21,22513-Aug-201513:30Not applicable
Unidrvui.dll0.3.9600.18048805,37604-Sep-201519:15x86
Unires.dll0.3.9600.18048845,82404-Sep-201519:16x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08813-Aug-201513:38Not applicable
Msxpsinc.gpdNot applicable7313-Aug-201513:38Not applicable
Msxpsinc.ppdNot applicable7213-Aug-201513:38Not applicable
Mxdwdrv.dll0.3.9600.18048909,31204-Sep-201518:31x64
P6disp.gpdNot applicable25,48913-Aug-201513:34Not applicable
P6font.gpdNot applicable3,29313-Aug-201513:34Not applicable
Pcl4res.dll0.3.5479.0289,79204-Sep-201520:45x64
Pcl5eres.dll0.3.5479.01,035,26404-Sep-201520:41x64
Pcl5ures.dll0.3.5479.01,034,75204-Sep-201520:41x64
Pclxl.dll0.3.5479.0205,82404-Sep-201520:39x64
Pclxl.gpdNot applicable10,37513-Aug-201513:34Not applicable
Pjl.gpdNot applicable1,15613-Aug-201513:34Not applicable
Pjlmon.dll6.3.9600.1804822,52804-Sep-201519:21x64
Ps5ui.dll0.3.9600.18048885,76004-Sep-201520:40x64
Pscript.hlpNot applicable26,03813-Aug-201513:29Not applicable
Pscript.ntfNot applicable1,062,73213-Aug-201513:38Not applicable
Pscript5.dll0.3.9600.18048649,21604-Sep-201520:40x64
Pscrptfe.ntfNot applicable1,293,18013-Aug-201513:38Not applicable
Ps_schm.gdlNot applicable5,56113-Aug-201513:38Not applicable
Stddtype.gdlNot applicable23,81213-Aug-201513:38Not applicable
Stdnames.gpdNot applicable14,36213-Aug-201513:38Not applicable
Stdschem.gdlNot applicable59,11613-Aug-201513:38Not applicable
Stdschmx.gdlNot applicable2,27813-Aug-201513:38Not applicable
Ttfsub.gpdNot applicable69813-Aug-201513:38Not applicable
Unidrv.dll0.3.9600.18048534,52804-Sep-201519:11x64
Unidrv.hlpNot applicable21,22513-Aug-201513:29Not applicable
Unidrvui.dll0.3.9600.18048928,25604-Sep-201520:43x64
Unires.dll0.3.9600.18048845,82404-Sep-201520:45x64
Locale.gpdNot applicable14,08813-Aug-201513:44Not applicable
Msxpsinc.gpdNot applicable7313-Aug-201513:44Not applicable
Msxpsinc.ppdNot applicable7213-Aug-201513:44Not applicable
Mxdwdrv.dll0.3.9600.180481,031,68004-Sep-201517:27x86
P6disp.gpdNot applicable25,48913-Aug-201513:38Not applicable
P6font.gpdNot applicable3,29313-Aug-201513:38Not applicable
Pcl4res.dll0.3.5479.0289,79204-Sep-201519:14x86
Pcl5eres.dll0.3.5479.01,035,26404-Sep-201519:14x86
Pcl5ures.dll0.3.5479.01,034,75204-Sep-201519:15x86
Pclxl.dll0.3.5479.0205,82404-Sep-201519:13x86
Pclxl.gpdNot applicable10,37513-Aug-201513:38Not applicable
Pjl.gpdNot applicable1,15613-Aug-201513:38Not applicable
Pjlmon.dll6.3.9600.1804817,92004-Sep-201518:02x86
Ps5ui.dll0.3.9600.18048777,21604-Sep-201519:14x86
Pscript.hlpNot applicable26,03813-Aug-201513:30Not applicable
Pscript.ntfNot applicable1,060,54813-Aug-201513:44Not applicable
Pscript5.dll0.3.9600.18048567,80804-Sep-201519:14x86
Pscrptfe.ntfNot applicable1,288,25213-Aug-201513:44Not applicable
Ps_schm.gdlNot applicable5,56113-Aug-201513:44Not applicable
Stddtype.gdlNot applicable23,81213-Aug-201513:44Not applicable
Stdnames.gpdNot applicable14,36213-Aug-201513:44Not applicable
Stdschem.gdlNot applicable59,11613-Aug-201513:44Not applicable
Stdschmx.gdlNot applicable2,27813-Aug-201513:44Not applicable
Ttfsub.gpdNot applicable69813-Aug-201513:44Not applicable
Unidrv.dll0.3.9600.18048422,91204-Sep-201517:54x86
Unidrv.hlpNot applicable21,22513-Aug-201513:30Not applicable
Unidrvui.dll0.3.9600.18048805,37604-Sep-201519:15x86
Unires.dll0.3.9600.18048845,82404-Sep-201519:16x86

Additional file information

Windows RT 8.1
File propertyValue
File nameArm_ntprint.inf_31bf3856ad364e35_6.3.9600.18048_none_cfd1e176d625c6a1.manifest
File versionNot applicable
File size19,225
Date (UTC)18-Sep-2015
Time (UTC)17:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,595
Date (UTC)18-Sep-2015
Time (UTC)17:55
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,595
Date (UTC)18-Sep-2015
Time (UTC)17:55
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.3.9600.18048_none_cfcf6f1ed628a7db.manifest
File versionNot applicable
File size20,600
Date (UTC)18-Sep-2015
Time (UTC)17:59
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.3.9600.18048_none_2bee0aa28e861911.manifest
File versionNot applicable
File size20,660
Date (UTC)18-Sep-2015
Time (UTC)18:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,036
Date (UTC)18-Sep-2015
Time (UTC)17:55
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.3.9600.18048_none_cfcf6f1ed628a7db.manifest
File versionNot applicable
File size20,600
Date (UTC)18-Sep-2015
Time (UTC)18:02
PlatformNot applicable
Properties

Article ID: 3084983 - Last Review: 11/04/2015 08:00:00 - Revision: 2.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

  • kbqfe kbsurveynew kbfix kbautohotfix kbhotfixserver kbexpertiseinter KB3084983
Feedback