Multiple events are logged and Information Store service crashes randomly in an Exchange Server 2010 environment

When this issue occurs, you may experience a connectivity issue. Additionally, the following events are logged in the Application Log:

Event id 4999:

Time: Date/Time
ID: 4999
Level: Error
Source: MSExchange Common
Message: Watson report about to be sent for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, store.exe, 1dcd92, c0000005, XXXX, Version Number.
ErrorReportingEnabled: False

Event id 1000:

Time: Date/Time
ID: 1000
Level: Error
Source: Application Error
Message: Faulting application name: store.exe, version: Version Number, time stamp: 0x52960564
Faulting module name: store.exe, version: Version Number, time stamp: 0x52960564
Exception code: 0xc0000005
Fault offset: 0x00000000001dcd92
Faulting process id: 0xd50
Faulting application start time: 0x01d0c0310aace2fd
Faulting application path: C:\exchangePath\bin\store.exe
Faulting module path: C:\exchangePath\bin\store.exe

Event id 7301:

Time:  Date/Time
ID: 7031
Level: Error
Source: Service Control Manager
Message: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Event id 7036:

Time:  Date/Time
ID:       7036
Level:    Information
Source: Service Control Manager
Message:  The Microsoft Exchange Information Store service entered the running state.

This is a known issue in Microsoft Exchange 2010 Information Store.
To fix this issue, install Update Rollup 11 for Exchange Server 2010 Service Pack 3.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 3092576 - Last Review: 03/11/2016 03:21:00 - Revision: 3.0

Microsoft Exchange Server 2010 Service Pack 3

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