The link in a quarantined email shows an empty list for ActiveSync-enabled devices in Exchange Server 2013

Symptoms
Assume that some Microsoft Exchange ActiveSync-enabled devices are quarantined in a Microsoft Exchange Server 2013 environment. When you open a link in a quarantined email to view the list of these devices, the list is empty.
Cause
This issue occurs because the link is malformed by missing the &dtm=Isolation string in the querystring.
Resolution
To fix this issue, install Cumulative Update 10 for Exchange Server 2013.
Workaround
To work around this issue, add the &dtm=Isolation string to the querystring of the link that's embedded in the notification email.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 3093884 - Last Review: 09/15/2015 16:14:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

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