File Explorer shows thumbnail contents even though files are marked with offline flag in Windows

This article describes an issue that occurs in File Explorer in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.
Symptoms
When you use File Explorer to access a share, thumbnails are generated even though files are set with the FILE_ATTRIBUTE_OFFLINE flag.
Hotfix information
Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about how to set and clear attributes from a file, see How to Remove file attributes
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.3.9600.1808019,794,38403-Oct-201517:22x86
Windows.systemtoast.explorer.lnkNot applicable1,45021-Aug-201323:49Not applicable
Windowsshell.manifestNot applicable67018-Jun-201312:32Not applicable
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.3.9600.1808018,375,56003-Oct-201517:30Not applicable
Windows.systemtoast.explorer.lnkNot applicable1,45021-Aug-201323:43Not applicable
Windowsshell.manifestNot applicable67018-Jun-201314:54Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.3.9600.1808022,364,92803-Oct-201517:22x64
Windows.systemtoast.explorer.lnkNot applicable1,45022-Aug-201306:54Not applicable
Windowsshell.manifestNot applicable67018-Jun-201315:00Not applicable
Shell32.dll6.3.9600.1808019,794,38403-Oct-201517:22x86

Additional file information

x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,810
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameX86_c3cc9c37bc40fba1696e723694918feb_31bf3856ad364e35_6.3.9600.18081_none_f391ea24e74c3892.manifest
File versionNot applicable
File size695
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.3.9600.18081_none_00c5bb452d9872c5.manifest
File versionNot applicable
File size1,360,120
Date (UTC)05-Oct-2015
Time (UTC)17:41
PlatformNot applicable
File nameWindowsshell.manifest
File versionNot applicable
File size670
Date (UTC)18-Jun-2013
Time (UTC)12:32
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_ccf784774c03d477c8c88a057a59995d_31bf3856ad364e35_6.3.9600.18081_none_20fa8f1b8a2c1a7d.manifest
File versionNot applicable
File size695
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameArm_microsoft-windows-shell32_31bf3856ad364e35_6.3.9600.18081_none_00c82d9d2d95918b.manifest
File versionNot applicable
File size1,353,846
Date (UTC)05-Oct-2015
Time (UTC)17:37
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,810
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameWindowsshell.manifest
File versionNot applicable
File size670
Date (UTC)18-Jun-2013
Time (UTC)14:54
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_4bfe13265e61d8884ce3c4f841629d78_31bf3856ad364e35_6.3.9600.18081_none_5b36117e56bc7eb2.manifest
File versionNot applicable
File size699
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameAmd64_bf5b0321107b67e03fcf8637e7440860_31bf3856ad364e35_6.3.9600.18081_none_292459e3179a6fa6.manifest
File versionNot applicable
File size699
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.3.9600.18081_none_5ce456c8e5f5e3fb.manifest
File versionNot applicable
File size1,352,062
Date (UTC)05-Oct-2015
Time (UTC)17:44
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,269
Date (UTC)03-Oct-2015
Time (UTC)17:32
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.3.9600.18081_none_6739011b1a56a5f6.manifest
File versionNot applicable
File size1,321,915
Date (UTC)05-Oct-2015
Time (UTC)17:44
PlatformNot applicable
File nameWindowsshell.manifest
File versionNot applicable
File size670
Date (UTC)18-Jun-2013
Time (UTC)15:00
PlatformNot applicable
Properties

Article ID: 3095682 - Last Review: 11/11/2015 00:32:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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