Can't connect to wireless network when you resume the computer from hibernate mode in Windows

This article describes an issue that occurs when the computer is resumed from the hibernate mode in Windows 8.1, Windows RT 8.1, Windows Embedded 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.
Symptoms
When this issue occurs, the WLAN AutoConfig service freezes, and you have to restart the system to connect the wireless network.
Hotfix information
Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Nwifi.sys6.3.9600.18086336,89608-Oct-201516:19Not applicable
Proximityservice.dll6.3.9600.18086224,76808-Oct-201515:30Not applicable
Report.system.wireless.xmlNot applicable59,62018-Jun-201315:09Not applicable
Rules.system.wireless.xmlNot applicable159,93418-Jun-201315:09Not applicable
Wfdprov.dll6.3.9600.1638423,04022-Aug-201302:11Not applicable
Wlan.mofNot applicable12,88018-Jun-201315:09Not applicable
Wlanapi.dll6.3.9600.18086207,87208-Oct-201515:28Not applicable
Wlanhlp.dll6.3.9600.1704111,26406-Mar-201407:08Not applicable
Wlanmsm.dll6.3.9600.18086271,87208-Oct-201515:25Not applicable
Wlansec.dll6.3.9600.18086317,44008-Oct-201515:34Not applicable
Wlansvc.dll6.3.9600.180861,216,51208-Oct-201515:25Not applicable
Wlansvc.ptxmlNot applicable31,35221-Aug-201323:33Not applicable
Wlansvcpal.dll6.3.9600.1723814,33624-Jul-201408:07Not applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Nwifi.sys6.3.9600.18086375,80808-Oct-201516:50x86
Proximityservice.dll6.3.9600.18086248,83208-Oct-201515:44x86
Report.system.wireless.xmlNot applicable59,62018-Jun-201312:37Not applicable
Rules.system.wireless.xmlNot applicable159,93418-Jun-201312:37Not applicable
Wfdprov.dll6.3.9600.1741524,06429-Oct-201400:58x86
Wlan.mofNot applicable12,88018-Jun-201312:37Not applicable
Wlanapi.dll6.3.9600.17415238,08029-Oct-201400:53x86
Wlanhlp.dll6.3.9600.1741511,26429-Oct-201402:04x86
Wlanmsm.dll6.3.9600.17415304,12829-Oct-201400:49x86
Wlansec.dll6.3.9600.17415383,48829-Oct-201401:01x86
Wlansvc.dll6.3.9600.180861,326,08008-Oct-201515:36x86
Wlansvc.ptxmlNot applicable31,35221-Aug-201323:39Not applicable
Wlansvcpal.dll6.3.9600.1741514,84829-Oct-201401:02x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Nwifi.sys6.3.9600.18086445,44008-Oct-201517:33x64
Proximityservice.dll6.3.9600.17415301,56829-Oct-201401:14x64
Report.system.wireless.xmlNot applicable59,62018-Jun-201315:09Not applicable
Rules.system.wireless.xmlNot applicable159,93418-Jun-201315:09Not applicable
Wfdprov.dll6.3.9600.1741528,67229-Oct-201401:17x64
Wlan.mofNot applicable12,88018-Jun-201315:09Not applicable
Wlanapi.dll6.3.9600.17415302,08029-Oct-201401:10x64
Wlanhlp.dll6.3.9600.1741511,26429-Oct-201402:49x64
Wlanmsm.dll6.3.9600.17415374,27229-Oct-201401:03x64
Wlansec.dll6.3.9600.17415445,95229-Oct-201401:23x64
Wlansvc.dll6.3.9600.180861,547,26408-Oct-201515:51x64
Wlansvc.ptxmlNot applicable31,35222-Aug-201306:45Not applicable
Wlansvcpal.dll6.3.9600.1741518,94429-Oct-201401:25x64
Wfdprov.dll6.3.9600.1741524,06429-Oct-201400:58x86
Wlan.mofNot applicable12,88018-Jun-201312:37Not applicable
Wlanapi.dll6.3.9600.17415238,08029-Oct-201400:53x86
Wlanhlp.dll6.3.9600.1741511,26429-Oct-201402:04x86
Wlanmsm.dll6.3.9600.17415304,12829-Oct-201400:49x86
Wlansec.dll6.3.9600.17415383,48829-Oct-201401:01x86
Wow64_wlansvc.ptxmlNot applicable31,35221-Aug-201323:39Not applicable

Additional file information

Windows RT 8.1
File propertyValue
File nameArm_46d52093c34855feb8080d3ab6cc0d38_31bf3856ad364e35_6.3.9600.18086_none_93834a56e4906f43.manifest
File versionNot applicable
File size705
Date (UTC)09-Oct-2015
Time (UTC)13:00
PlatformNot applicable
File nameArm_c805eec63557ce9d120279b28b1eae57_31bf3856ad364e35_6.3.9600.18086_none_6cde578b7c0947a3.manifest
File versionNot applicable
File size1,039
Date (UTC)09-Oct-2015
Time (UTC)13:00
PlatformNot applicable
File nameArm_microsoft-windows-native-80211_31bf3856ad364e35_6.3.9600.18086_none_e3acad41aa87a8bf.manifest
File versionNot applicable
File size68,270
Date (UTC)08-Oct-2015
Time (UTC)17:01
PlatformNot applicable
File nameArm_microsoft-windows-proximity-service_31bf3856ad364e35_6.3.9600.18086_none_148eee81bb5809d0.manifest
File versionNot applicable
File size3,514
Date (UTC)08-Oct-2015
Time (UTC)17:16
PlatformNot applicable
File nameArm_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.18086_none_30e84684207b43b7.manifest
File versionNot applicable
File size237,229
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,810
Date (UTC)09-Oct-2015
Time (UTC)13:00
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,810
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameX86_246f77fc8966ca1d4ab39f77312b2aaf_31bf3856ad364e35_6.3.9600.18086_none_66183bbe051d278c.manifest
File versionNot applicable
File size1,039
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameX86_3e3848ff4541e7dc1b0f28f322e736c5_31bf3856ad364e35_6.3.9600.18086_none_c0d6cb5255e4317b.manifest
File versionNot applicable
File size705
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameX86_microsoft-windows-native-80211_31bf3856ad364e35_6.3.9600.18086_none_e3aa3ae9aa8a89f9.manifest
File versionNot applicable
File size68,270
Date (UTC)08-Oct-2015
Time (UTC)18:07
PlatformNot applicable
File nameX86_microsoft-windows-proximity-service_31bf3856ad364e35_6.3.9600.18086_none_148c7c29bb5aeb0a.manifest
File versionNot applicable
File size3,514
Date (UTC)08-Oct-2015
Time (UTC)18:20
PlatformNot applicable
File nameX86_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.18086_none_30e5d42c207e24f1.manifest
File versionNot applicable
File size237,229
Date (UTC)09-Oct-2015
Time (UTC)13:04
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_541935b9bc68899e9d7da78f2e497803_31bf3856ad364e35_6.3.9600.18086_none_e9c095a1d254e74e.manifest
File versionNot applicable
File size699
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameAmd64_c1ad39532a13e69d740c1673dd5f8a1b_31bf3856ad364e35_6.3.9600.18086_none_6ed45852e73b0a52.manifest
File versionNot applicable
File size1,045
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameAmd64_f03d229933d5054a8bf8c5fa79000dbc_31bf3856ad364e35_6.3.9600.18086_none_e7c87bc031ac96bc.manifest
File versionNot applicable
File size709
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameAmd64_microsoft-windows-native-80211_31bf3856ad364e35_6.3.9600.18086_none_3fc8d66d62e7fb2f.manifest
File versionNot applicable
File size68,274
Date (UTC)08-Oct-2015
Time (UTC)18:55
PlatformNot applicable
File nameAmd64_microsoft-windows-proximity-service_31bf3856ad364e35_6.3.9600.18086_none_70ab17ad73b85c40.manifest
File versionNot applicable
File size3,519
Date (UTC)09-Oct-2015
Time (UTC)13:07
PlatformNot applicable
File nameAmd64_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.18086_none_8d046fafd8db9627.manifest
File versionNot applicable
File size237,233
Date (UTC)09-Oct-2015
Time (UTC)13:07
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,254
Date (UTC)09-Oct-2015
Time (UTC)13:01
PlatformNot applicable
File nameWow64_microsoft-windows-wlansvc_31bf3856ad364e35_6.3.9600.18086_none_97591a020d3c5822.manifest
File versionNot applicable
File size231,376
Date (UTC)09-Oct-2015
Time (UTC)13:07
PlatformNot applicable
Properties

Article ID: 3100474 - Last Review: 11/11/2015 00:37:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1, Windows Embedded 8.1 Handheld, Windows Embedded 8.1 Industry Enterprise, Windows Embedded 8.1 Industry Pro, Windows Embedded 8.1 Pro

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