Computer crashes or restarts unexpectedly when it's resumed from sleep mode in Windows

This article describes an issue that occurs when you wake up a computer from sleep (state S3) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.
Symptoms
When this issue occurs, you may not see any crash information on the screen because this issue may occur before the graphics adapter is initialized.
Hotfix information
Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Pci.sys6.3.9600.18087189,28009-Oct-201521:27Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.3.9600.1808662,29609-Oct-201521:16x64
Isapnp.sys6.3.9600.1808621,84809-Oct-201521:16x64
Msisadrv.sys6.3.9600.1808617,23209-Oct-201521:16x64
Nv_agp.sys6.3.9600.18086124,76009-Oct-201521:16x64
Pci.sys6.3.9600.18087274,26409-Oct-201521:16x64
Uliagpkx.sys6.3.9600.1808665,87209-Oct-201521:16x64
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Agp440.sys6.3.9600.1808655,64009-Oct-201521:21x86
Amdagp.sys6.3.9600.1808655,63209-Oct-201521:21x86
Isapnp.sys6.3.9600.1808647,96009-Oct-201521:21x86
Msisadrv.sys6.3.9600.1808615,18409-Oct-201521:21x86
Nv_agp.sys6.3.9600.18086107,34409-Oct-201521:21x86
Pci.sys6.3.9600.18087209,23209-Oct-201521:21x86
Sisagp.sys6.3.9600.1808654,10409-Oct-201521:21x86
Uliagpkx.sys6.3.9600.1808659,22409-Oct-201521:21x86
Viaagp.sys6.3.9600.1808656,15209-Oct-201521:21x86

Additional file information

Windows RT 8.1
File propertyValue
File nameArm_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_4eb7f1b6da451550.manifest
File versionNot applicable
File size2,099
Date (UTC)09-Oct-2015
Time (UTC)21:35
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,808
Date (UTC)09-Oct-2015
Time (UTC)21:35
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_aad41ae292a567c0.manifest
File versionNot applicable
File size5,276
Date (UTC)09-Oct-2015
Time (UTC)21:42
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,039
Date (UTC)09-Oct-2015
Time (UTC)21:35
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,809
Date (UTC)09-Oct-2015
Time (UTC)21:35
PlatformNot applicable
File nameX86_machine.inf_31bf3856ad364e35_6.3.9600.18087_none_4eb57f5eda47f68a.manifest
File versionNot applicable
File size7,171
Date (UTC)09-Oct-2015
Time (UTC)21:38
PlatformNot applicable
Properties

Article ID: 3102242 - Last Review: 11/11/2015 00:50:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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