You're redirected to your Delve profile page after you click OneDrive on the Office 365 app launcher

PROBLEM
When you click OneDrive in the Microsoft Office 365 app launcher, you're redirected to your Office Delve profile page instead of the Microsoft OneDrive for Business site.
SOLUTION
To resolve this problem, the Office 365 administrator must grant users the right to create their My Sites site. This is because the OneDrive for Business page is created on My Sites. To grant this right, follow these steps:

  1. In the Windows SharePoint admin center, click user profiles.
  2. In the People section, click Manage User Permissions.
  3. Add users who require permissions to create their My Sites site. By default, this setting is set to Everyone except external users.
  4. After you have added the user, users, or group, make sure that the added user, users, or group is selected, scroll to the permissions section, and then select the check box next to Create Personal Site (required for personal storage, newsfeed, and followed content).
  5. Click OK, and then have the user browse to the OneDrive page to create the site.
MORE INFORMATION
This problem occurs when the user’s personal site isn’t created and the user doesn’t have permissions to create the site. The site is usually provisioned the first time that a user browses to the page.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 3105101 - Last Review: 03/21/2016 19:34:00 - Revision: 4.0

Microsoft SharePoint Online

  • o365 o365e o365p o365a o365m o365022013 KB3105101
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