Lync Phone Edition for Polycom telephones doesn't play music-on-hold when you hold a response group call in Lync 2013

Symptoms
Consider the following scenario:

  • You are a member of a response group.
  • You have a Microsoft Lync Phone Edition device for the Polycom CX500, Polycom CX600, or Polycom CX3000 telephone that has the October 2014 update or a later version installed.
  • You answer a response group call in Microsoft Lync 2013 on a computer that has the Polycom telephone connected by using USB.
  • You put the call on hold.
In this scenario, the "Music on Hold" feature does not play.
Properties

Article ID: 3107152 - Last Review: 12/08/2015 21:31:00 - Revision: 1.0

Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000

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