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Users can't log on to Outlook Web App client from a browser in Windows

This article describes an issue that occurs when a user logs on to the Microsoft Outlook Web App client from a browser. A hotfix is available to fix this issue. Before you install this hotfix, please see the Prerequisites section.
Symptoms
This issue occurs when the CPUs of Windows Server 2012 R2-based or Windows Server 2012-based servers are running at a more powerful level.

Additionally, the user logon times out, and the user is redirected to a logon page.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you have to have before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, install update 2919355 on Windows Server 2012 R2. For Windows Server 2012, there's no prerequisite.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you run certain operations on the files.

Windows Server 2012

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.21xxxWindows 8, Windows RT, or Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Csvnsflt.sys6.2.9200.2167966,56031-Oct-201503:58x64

Windows Server 2012 R2

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Csvnsflt.sys6.3.9600.1811666,04803-Nov-201504:41x64

Additional file information

x64 Windows Server 2012
File propertyValue
File nameAmd64_ab34dee22662c63a16b9b375c6100755_31bf3856ad364e35_6.2.9200.21679_none_cf2c9ff03899bc22.manifest
File versionNot applicable
File size717
Date (UTC)02-Nov-2015
Time (UTC)19:01
PlatformNot applicable
File nameAmd64_microsoft-windows-f..ercluster-nflt-core_31bf3856ad364e35_6.2.9200.21679_none_83eebaf6e1508481.manifest
File versionNot applicable
File size4,603
Date (UTC)31-Oct-2015
Time (UTC)07:26
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,603
Date (UTC)02-Nov-2015
Time (UTC)19:01
PlatformNot applicable
x64 Windows Server 2012 R2
File propertyValue
File nameAmd64_39b52cafa329e8254cbfa30cb73a7f3b_31bf3856ad364e35_6.3.9600.18116_none_179bd214e152dce1.manifest
File versionNot applicable
File size717
Date (UTC)04-Nov-2015
Time (UTC)05:51
PlatformNot applicable
File nameAmd64_microsoft-windows-f..ercluster-nflt-core_31bf3856ad364e35_6.3.9600.18116_none_1b97971c1237e68e.manifest
File versionNot applicable
File size4,603
Date (UTC)03-Nov-2015
Time (UTC)06:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,603
Date (UTC)04-Nov-2015
Time (UTC)05:51
PlatformNot applicable
Properties

Article ID: 3109600 - Last Review: 12/09/2015 00:06:00 - Revision: 1.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation

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