Poor wireless connectivity on Surface devices running Windows 10 and using Netgear R8000 or Verizon MiFi router
- You're using a Surface 3, Surface Pro 3, Surface Pro 4, or Surface Book.
- You have Windows 10 installed on the device.
- You're using a Marvell Wi-Fi driver version 15.68.9030.41 or 15.68.9032.47.
- You're connecting to a wireless network by using a Netgear R8000 router, a Verizon MiFi series router, or an ATT Unite Pro mobile Wi-Fi hotspot.
Note Multiple factors can influence wireless network connectivity and throughput, including but not limited to the following:
- Environmental factors, such as heavy machinery or load-bearing structures
- Wireless access point/router firmware revisions,
- Wireless configuration settings in use
- Software that is running in Windows
- Proximity to other sources of electromagnetic (EM) signals
- Click Start, type regedit, and then click or tap reg.exe to start the Registry Editor.
- Navigate to the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mrvlpcie8897
- Locate the item that is labeled “TxAMSDU.” Double-click this item, and then change the value from 1 to 0.
- Close Registry Editor.
- Click Start, click Power, and click Restart to restart Windows.
Article ID: 3120242 - Last Review: 01/27/2016 01:25:00 - Revision: 3.0
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