Stop error 0x000000C2 or 0x0000003B when you're running Remote Desktop Services in Windows Server 2012 R2

This article describes a hotfix package that resolves a problem that causes Windows Server 2012 R2 to crash when you're running Microsoft Remote Desktop Services (RDS).

Before you install this update, see the Prerequisites section.
Symptoms
On a computer that's running Windows Server 2012 R2 and Remote Desktop Services (RDS), you may experience a Stop error with message that resembles the following: 
Stop: 0x000000C2 (0000000000000007, parameter2, parameter3, parameter4)
Or:
Stop: 0x0000003B (c0000005, parameter2, parameter3, parameter4)

Notes
  • The Stop error 0x000000C2 might be caused by an error handling issue in the win32k.sys file.
  • The Stop error 0x0000003B might be caused by a synchronization issue in the dxgkrnl.sys file.
  • The parameters in Stop error messages may vary, depending on the configuration of the computer.
  • Not all "Stop 0x000000C2" errors or "Stop 0x0000003B" errors are caused by one of these issues.

Hotfix information
Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

Even though these issues have only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.

File information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.3.9600.17415176,64029-Oct-201403:05x86
Dxgkrnl.sys6.3.9600.181671,330,52817-Dec-201518:40x86
Dxgmms1.sys6.3.9600.17415319,80829-Oct-201403:11x86
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:37Not applicable
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.181673,520,00017-Dec-201517:45x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.3.9600.17415206,33629-Oct-201403:51x64
Dxgkrnl.sys6.3.9600.181671,551,71217-Dec-201519:26x64
Dxgmms1.sys6.3.9600.17415389,95229-Oct-201403:57x64
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:36Not applicable
Win32k.ptxmlNot applicable4,21322-Aug-201306:44Not applicable
Win32k.sys6.3.9600.181674,176,38417-Dec-201518:29x64
Wow64_win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable

Additional file information

x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,813
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameX86_a7c72afe7027f9f1e7be719baf3823f2_31bf3856ad364e35_6.3.9600.18167_none_a9910f386b00a235.manifest
File versionNot applicable
File size696
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameX86_df48e3da6bce1fc03408c8b7f43a2ec9_31bf3856ad364e35_6.3.9600.18167_none_58ba5af3bdd8b587.manifest
File versionNot applicable
File size694
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_4080cc7fff13a7d1.manifest
File versionNot applicable
File size385,076
Date (UTC)18-Dec-2015
Time (UTC)02:58
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_4dabad9bb60dac15.manifest
File versionNot applicable
File size125,375
Date (UTC)17-Dec-2015
Time (UTC)18:48
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_30b7c5a8b4f3f8244cd4606dad1bc5b2_31bf3856ad364e35_6.3.9600.18167_none_1c3481b49efb2bc9.manifest
File versionNot applicable
File size700
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameAmd64_abc719ad87752b96bdb6bd0f8822f1aa_31bf3856ad364e35_6.3.9600.18167_none_3786813f1cef3581.manifest
File versionNot applicable
File size698
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameAmd64_c69fadfe58b207cb6d4434a7b633bfdb_31bf3856ad364e35_6.3.9600.18167_none_611d04d38bc75e32.manifest
File versionNot applicable
File size698
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_9c9f6803b7711907.manifest
File versionNot applicable
File size385,080
Date (UTC)18-Dec-2015
Time (UTC)03:01
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_a9ca491f6e6b1d4b.manifest
File versionNot applicable
File size125,379
Date (UTC)17-Dec-2015
Time (UTC)19:32
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,945
Date (UTC)18-Dec-2015
Time (UTC)02:54
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_b41ef371a2cbdf46.manifest
File versionNot applicable
File size124,646
Date (UTC)17-Dec-2015
Time (UTC)18:47
PlatformNot applicable
STOP BugCheck Bug Check BSOD hang freeze NMI bluescreen blue screen
Properties

Article ID: 3127673 - Last Review: 01/21/2016 07:15:00 - Revision: 2.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1

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