EdgeTransport.exe crashes when you view details of messages in the poison message queue

Symptoms
In an Exchange Server 2013 environment, when you try to view the details of messages in the poison message queue by using one of the following methods, EdgeTransport.exe crashes:
  • Queue viewer console
  • Get-Message cmdlet when you're using the Message ID option in the Exchange Management Shell

Cause
This issue occurs because, when you access a poison message by specifying Message ID, an internally used counter value is not incremented. In this situation, an exception occurs and EdgeTransport.exe crashes.
Resolution
To fix this issue, install Cumulative Update 12 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.
Workaround
To work around this issue, use the -queue option instead of the Message ID option as in the following example:

get-message -queue server_name\poison

Note There is no workaround when you use the Queue Viewer console.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3134952 - Last Review: 03/15/2016 15:47:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

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