Both read receipts and Not-read receipts are generated when an email is read through IMAP or POP in Exchange Server 2013

Symptoms
Assume that you run the set-ImapSettings -SuppressReadReceipt $true cmdlet to enable read receipts in a Microsoft Exchange Server 2013 environment. When a recipient reads and then deletes the email in an Internet Message Access Protocol (IMAP) or a Post Office Protocol (POP) client, you receive a read receipt and a not read receipt. The symptom confuses you whether the recipient has read the email.
Cause
This issue occurs because the enabled SuppressReadReceipt setting causes neither pending read receipt nor NotRead receipt flags to be cleared from the email when the email is read by a recipient.
Resolution
To fix this issue, install Cumulative Update 12 or a later cumulative update for Exchange Server 2013.
Workaround
To work around this issue, run the Set-ImapSettings -SuppressReadReceipt $false cmdlet.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3137380 - Last Review: 03/15/2016 15:36:00 - Revision: 1.0

Microsoft Exchange Server 2013 Enterprise, Microsoft Exchange Server 2013 Standard

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