"0x00000027" Stop error and unexpected restart in Windows Server 2012

This article describes an issue in which Stop error 0x00000027 occurs in Windows Server 2012. You can fix this issue by using the update in this article.
How to get this update
You can get this update by using one of the following methods. We have released an update through Windows Update and Microsoft Download Center. Even though this issue is observed only in Windows Server 2012, the update also applies to Windows Embedded 8.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The update is available for download from the Microsoft Download Center:

DownloadDownload the Windows Server 2012 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

There's no prerequisite to apply this update.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Windows Embedded 8 and Windows Server 2012

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.21xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.2.9200.17642424,96028-Jan-201619:57x64
Rdbss.sys6.2.9200.21761420,86428-Jan-201619:35x64
x86 Windows 8
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.2.9200.17642320,00028-Jan-201619:53x86
Rdbss.sys6.2.9200.21761320,00028-Jan-201619:56x86

Additional file information

x64 Windows 8 and Windows Server 2012
File propertyValue
File nameAmd64_3e17606c9230be4d9ba76088d8867e16_31bf3856ad364e35_6.2.9200.17642_none_10f66414991a199e.manifest
File versionNot applicable
File size697
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
File nameAmd64_fdcf7e7c66e6736788df9fd5f9cbc17f_31bf3856ad364e35_6.2.9200.21761_none_f132ff411abc344f.manifest
File versionNot applicable
File size697
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.2.9200.17642_none_b2c7ad36eb0f142f.manifest
File versionNot applicable
File size22,519
Date (UTC)29-Jan-2016
Time (UTC)01:42
PlatformNot applicable
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.2.9200.21761_none_b33aa9e0043dd284.manifest
File versionNot applicable
File size22,519
Date (UTC)28-Jan-2016
Time (UTC)23:56
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,594
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
x86 Windows 8
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,586
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
File nameX86_2ec629825c3ad3a3845e7080721d26d9_31bf3856ad364e35_6.2.9200.21761_none_22b06bcec0710085.manifest
File versionNot applicable
File size693
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
File nameX86_a40fdbeb880dc842361e41d47d8b1bf2_31bf3856ad364e35_6.2.9200.17642_none_f311957dc0f5c315.manifest
File versionNot applicable
File size693
Date (UTC)29-Jan-2016
Time (UTC)08:07
PlatformNot applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.2.9200.17642_none_56a911b332b1a2f9.manifest
File versionNot applicable
File size22,513
Date (UTC)28-Jan-2016
Time (UTC)22:24
PlatformNot applicable
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.2.9200.21761_none_571c0e5c4be0614e.manifest
File versionNot applicable
File size22,513
Date (UTC)28-Jan-2016
Time (UTC)22:26
PlatformNot applicable
Properties

Article ID: 3137916 - Last Review: 04/12/2016 20:23:00 - Revision: 2.0

Windows Server 2012 Datacenter, Windows Server 2012 Standard, Windows Server 2012 Essentials, Windows Server 2012 Foundation, Windows Embedded 8 Standard

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