Your CD or DVD drive is not recognized by Windows or other programs

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem.
Yellow exclamation point on CD/DVD in Device Manager

Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:
  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
This issue may have occurred after one of the following situations:
  • You upgrade the Windows operating system.
  • You install or uninstall CD or DVD recording programs.
  • You uninstall Microsoft Digital Image.
Resolution 1: Check BIOS settings and chipset drivers
Make sure that the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

Also, verify with the manufacturer (of the computer, if the drive came with it, or of the drive if it was purchased separately and installed) that the chipset drivers for the device are current.
Resolution 2: Use the Hardware and Devices troubleshooter (Windows 7, Windows 8, Windows 8.1, and Windows 10)
To open the Hardware and Devices troubleshooter, follow these steps:
  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type control in the Run dialog box, then press Enter.
  3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
  4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.
If your problem is not solved, try the next resolution.
Resolution 3: Fix corrupted registry entries
Note To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

Important:

  • Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
  • After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:
  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
  3. In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, go to the next resolution.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.
If your problem is not solved, try the next resolution.
Resolution 4: Update or reinstall the driver
To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.

To reinstall the driver, follow these steps:
  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
  3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
  4. When you are prompted to confirm that you want to remove the device, click OK.
  5. Restart the computer.
After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next resolution.




Resolution 5: Remove and reinstall IDE/ATAPI drivers
If Resolution 4 didn’t solve the issue, try the following:
  1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.
  2. Expand IDE/ATAPI Controllers, and then:
    • Select and right-click ATA Channel 0, and then click Uninstall
    • Select and right-click ATA Channel 1, and then click Uninstall
    • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall
    • If there are additional entries, right-click them and then choose Uninstall
  3. Reboot the device.
After the computer restarts, the drivers will be automatically installed.

If your problem is not solved, try the next resolution.
Resolution 6: Create a registry subkey
Notes: 
  • To use this method, you must be logged on to Windows as an administrator.  To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
  • This Resolution should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this Resolution shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


To create the registry subkey, follow these steps:
  1. Press the Windows logo key + R to open the Run box.
  2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
  3. In the navigation pane, locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
  4. Right-click atapi, point to New, then click Key.
  5. Type Controller0, and then press Enter.
  6. Right-click Controller0, point to New, and then click DWORD(32-bit) Value .
  7. Type EnumDevice1, and then press Enter.
  8. Right-click EnumDevice1, click Modify....
  9. Type 1 in the Value data box, and then click OK.
  10. Exit Registry Editor.
  11. Restart the computer.
Properties

Article ID: 314060 - Last Review: 11/08/2016 19:10:00 - Revision: 31.0

Windows 10, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate

  • kbquadranttechsupp kbexpertiseinter kbceip kbhowto kbacwsurvey kbenv kb3rdparty kberrmsg kbHardware kbprb kbsound kbconsumer kbcip KB314060
Feedback