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"Logon is not possible" error or a temporary file is created when you log on App-V in Windows Server 2012 R2

This article describes an issue that occurs when you log on App-V in Windows Server 2012 R2. An update is available to fix this issue. Before you install this update, see the Prerequisites section.
Symptoms
Consider the following scenario:
  • You use Microsoft Application Virtualization (App-V) 5.0 SP3 for Remote Desktop Service (RDS).
  • You log on the App-V and then log off.
In this scenario, the following issues may occur when you try to log on the next time:
  • When you use Mandatory User Profiles (Ntuser.man), you can't logon and receive a "Logon is not possible" error message.
  • When you use Roaming User Profiles (NTuser.dat), a temporary profile will be created on the next logon.
Cause
This issue occurs because the ProfileGUID and ProfileList keys aren't removed from the registry after you log off. This causes the user profile isn't unloaded cleanly.
How to get this update
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.
Update detail information

Prerequisites

To install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Additionally, you have to install Hotfix Package 2 for Microsoft Application Virtualization 5.1 and Hotfix Package 3 for Microsoft Application Virtualization 5.0 SP3.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Shacct.dll6.3.9600.18260136,19205-Mar-201617:09Not applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Shacct.dll6.3.9600.18260148,48005-Mar-201617:44x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Shacct.dll6.3.9600.18260192,51205-Mar-201617:04x64
Shacct.dll6.3.9600.18260148,48005-Mar-201617:44x86

Additional file information

Windows RT 8.1
File propertyValue
File nameArm_067da1e752a6376db467e3b146d9d0e2_31bf3856ad364e35_6.3.9600.18261_none_99bb0439c19b978e.manifest
File versionNot applicable
File size694
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameArm_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab6da0d3cfeb25a.manifest
File versionNot applicable
File size9,482
Date (UTC)07-Mar-2016
Time (UTC)15:09
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameX86_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_ec995438e0bc0c04.manifest
File versionNot applicable
File size694
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameX86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest
File versionNot applicable
File size9,482
Date (UTC)07-Mar-2016
Time (UTC)15:27
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_ced56ce94525c9a8369f827231307a8d_31bf3856ad364e35_6.3.9600.18261_none_fbb9dc38efddd7ba.manifest
File versionNot applicable
File size698
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameAmd64_fe2f6dc091db76028949b04ca43d55f7_31bf3856ad364e35_6.3.9600.18261_none_48b7efbc99197d3a.manifest
File versionNot applicable
File size696
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameAmd64_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_b6d30338f55f04ca.manifest
File versionNot applicable
File size9,486
Date (UTC)07-Mar-2016
Time (UTC)15:40
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,500
Date (UTC)07-Mar-2016
Time (UTC)19:37
PlatformNot applicable
File nameX86_microsoft-windows-shacct_31bf3856ad364e35_6.3.9600.18261_none_5ab467b53d019394.manifest
File versionNot applicable
File size9,482
Date (UTC)07-Mar-2016
Time (UTC)15:27
PlatformNot applicable
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3146751 - Last Review: 05/10/2016 17:46:00 - Revision: 4.0

Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 R2 Essentials, Windows Server 2012 R2 Foundation, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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