Event ID 31128 when RGS can't synchronize an Agent Group member's SIP address in Lync Server 2013
Log Name: Lync Server
Source: LS Response Group Service
Event ID: 31128
Task Category: (2001)
Data synchronization from Active Directory failed.
The following exception was thrown during the synchronization process:
Exception: System.Data.SqlClient.SqlException - Cannot insert duplicate key row in object 'dbo.Agents' with unique index 'IXAgentsUserSid'. The duplicate key value is (0x0105000000000005150000009e7c5c00db5d97c850f8f9d046220000).
The statement has been terminated.
Inner Exception: ~
The next synchronization attempt will be in 480 minutes.
Cause: Unhandled exception.
Verify the connectivity with the domain controller or if the Active Directory schema was properly applied and all user attributes are present.
Additionally, users who were recently added to the RGS agent group experience the following issues:
- Newly added users don't receive the 'You were added as an agent' notification.
- Calls that are made to the RGS workflow aren't routed to the newly added RGS agent.
Article ID: 3148256 - Last Review: 05/20/2016 05:05:00 - Revision: 5.0
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