Event ID 56417 when the window title of combined programs exceeds 128 characters in Lync Server 2013

Consider the following scenario:

  • You deploy Monitoring server in a Microsoft Lync Server 2013 environment.
  • User A presents a program together with user B.
  • In the same presentation session, user A presents another program.
  • The total length of the window title of the two programs is more than 128 characters.
In this scenario, the session is not saved in the Monitoring server database. Additionally, Event ID 56417 is recorded in the Lync Server log:

Log Name: Lync Server
Source: LS Data Collection
Date: mm/dd/yyyy hh:mm:ss AM|PM
Event ID: 56417
Task Category: (2271)
Level: Error
Keywords: Classic
User: N/A
Computer: server01.contoso.com
Failed to insert QoE to back-end due to unexpected error.
Component: QoE Adaptor
Error: System.ArgumentException: Cannot set column 'ApplicationSharingType'. The value violates the MaxLength limit of this column.
at System.Data.DataColumn.CheckMaxLength(DataRow dr)
at System.Data.DataTable.RaiseRowChanging(DataRowChangeEventArgs args, DataRow eRow, DataRowAction eAction, Boolean fireEvent)
at System.Data.DataTable.SetNewRecordWorker(DataRow row, Int32 proposedRecord, DataRowAction action, Boolean isInMerge, Boolean suppressEnsurePropertyChanged, Int32 position, Boolean fireEvent, Exception& deferredException)
at System.Data.DataTable.InsertRow(DataRow row, Int64 proposedID, Int32 pos, Boolean fireEvent)
at System.Data.DataRowCollection.Add(DataRow row)
at Microsoft.Rtc.Server.UdcAdapters.QoE.PackReport.PackStream(Byte mediaLineType, Boolean inbound, StreamType streamMetrics, DBQoEReport dbReport, Boolean Caller)
at Microsoft.Rtc.Server.UdcAdapters.QoE.PackReport.Pack(VQReportEventType report, LyncMessageDetails msgDetails, DBQoEReport dbReport)
at Microsoft.Rtc.Server.UdcAdapters.QoE.QoEProcessor.ProcessMessageForStore(LyncMessageDetails msgDetails)
at Microsoft.Rtc.Server.UdcAdapters.QoE.QoEProcessor.ProcessQueueItems(LyssQueueItem queueItem)

This issue occurs because the total length of the window title of all the presented programs exceeds the character limit of the ApplicationSharingType column in the dbo.AppSharingStream database.
To fix this issue, install the April 2016 cumulative update 5.0.8308.956 for the Lync Server 2013, core components.

Article ID: 3148961 - Last Review: 05/20/2016 05:08:00 - Revision: 5.0

Microsoft Lync Server 2013, Skype for Business

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