Article ID: 315192 - View products that this article applies to.
This article was previously published under Q315192
This article describes what to do if Microsoft Windows unexpectedly restarts or you receive a stop error message when you play or when you start any of the Microsoft games listed in the "Applies to" section.
A stop error message occurs when Windows stops responding. Hardware or software malfunctions can cause stop error message or an unexpected restart of the computer. Contact your computer manufacturer or Microsoft Windows Support to diagnose and troubleshoot stop errors.
Games are programs that rely on the hardware and drivers that you have installed on your computer. If any of these devices do not function correctly, Windows displays an error message and ends the game. It may appear that the game generated the error message but Windows informs you of the crash. Contact your computer manufacturer to obtain the latest hardware device drivers (sound and video card drivers) and the latest available version of the system BIOS. Also, install the latest antivirus signature updates and then scan the system for viruses. For information about how to contact your hardware manufacturer or Windows Support, see the "References” section.
You must turn off the automatic restart option to view the error message details. To turn off the Automatically Restart option, follow these steps, as appropriate for the operating system that you are running.
Microsoft Windows XP
(https://support.microsoft.com/kb/303032/ )The game stops responding or closes unexpectedly when you start or play a Microsoft game
For information about how to contact the hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(https://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(https://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(https://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Article ID: 315192 - Last Review: March 20, 2013 - Revision: 24.0