Elevated CPU usage for Rtcsrv.exe process on a Lync Server 2010 front-end server

Symptoms
On a Microsoft Lync Server 2010 front-end server, client users may experience the following symptoms:
  • New users cannot sign in to the front-end server.
  • Users cannot complete instant message conversations.
  • Users cannot join meetings that are hosted on the front-end server.
Additionally, the Front End (FE) service (Rtcsrv.exe) uses more CPU resources than expected.
Cause
This issue occurs because of a race condition in the rtcsrv.exe process.
Resolution
To fix this issue, install the April, 2016 Cumulative Update 4.0.7577.728 for Lync Server 2010.
Properties

Article ID: 3155594 - Last Review: 05/20/2016 05:21:00 - Revision: 5.0

Microsoft Lync Server 2010 Enterprise Edition, Microsoft Lync Server 2010 Standard Edition

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