Article ID: 316524 - View products that this article applies to.
When you try to visit the Windows Update Web site or the Microsoft Update Web site, you may receive an error message that is similar to the following:
You receive this message even though you are already logged on as an administrator or a member of the Administrators group.
Error number: 0x8DDD0002
To install items from Windows Update, you must be logged on as an administrator or a member of the Administrators group. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
Note For more information about the Windows Update site and the Microsoft Update site, see the "More Information" section.
This behavior may occur for any one of the following reasons:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, use one of the following methods. If Method 1 does not resolve the problem, use Method 2.
You must be a local administrator to visit the Windows Update Web site or the Microsoft Update Web site. When you log on as a non-administrator, you cannot visit the Web site even if you use Run as to start Internet Explorer under an administrator account. This issue occurs because other system services are involved in the process. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/326686/ )You receive one or more error messages when the system administrator disables Windows Update or Microsoft Update
Article ID: 316524 - Last Review: July 24, 2014 - Revision: 13.0