You're repeatedly prompted to activate after you install a Volume License copy of Office 2016

Symptoms
After you install a Volume License copy of Office 2016, you are repeatedly prompted to activate the product, as follows.

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Workaround

Registry key information

ImportantThis section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

To work around this problem, follow these steps:
  1. Close the activation screen.
  2. On the Start menu, click Run.
  3. Type regedit, and then press Enter.
  4. Locate and select the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\OEM
  5. Right-click the OEM value, and then click File>Export.
  6. Save the subkey.
  7. After the subkey is backed up, click Edit>Delete.
  8. Repeat steps 4-7 with the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\OEM
  9. Exit Registry Editor.
More information
This issue occurs if an OEM version of Office has been preinstalled on the system by the system manufacturer and has not been removed before you install the Volume License copy of Office 2016.
Volume License Errmsg activation let's get started office
Properties

Article ID: 3170450 - Last Review: 06/21/2016 17:02:00 - Revision: 2.0

Microsoft Office 365 ProPlus

  • KB3170450
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