Renaming the Documents folder in File Explorer breaks navigation to OneDrive for Business

PROBLEM
This article contains information that applies when you use the OneDrive for Business sync client (Groove.exe).

Note To determine which OneDrive sync client you're using, see the following Microsoft website: When you click the OneDrive tile in the Office 365 app launcher, or you type the OneDrive URL directly into the browser, you receive the following error message: 

This item might not exist or is no longer available

This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information.
SOLUTION
To resolve this problem, you must revert the default OneDrive for Business Documents folder to the original name of "Documents by using File Explorer. For more information about how to connect to the site collection by using File Explorer, see the following Microsoft website: 

2616712 How to configure and to troubleshoot mapped network drives that connect to SharePoint Online sites in Office 365

Note When you rename the Documents folder, the list view threshold of 5,000 items is enabled. For more information, see the following Microsoft Knowledge Base article:

2759051 "The number of items in this list exceeds the list view threshold, which is 5000 items" error when you view a SharePoint Online list in Office 365 Enterprise
If the library contains more than 5,000 items, you cannot rename the folder to "Documents" until there are fewer than 5,000 files in the folder. 

Be aware that the limit for synchronizing files by using the OneDrive for Business sync client is 20,000 items. For more information, see the following Microsoft Knowledge Base article:

2933738 Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business
MORE INFORMATION
This problem occurs after the OneDrive for Business Documents folder for the default library is renamed by using File Explorer. The navigational pointers for OneDrive for Business reference the root folder, Documents. Therefore, renaming the Documents folder changes the navigation redirects to the OneDrive for Business site.

Still need help? Go to the Office 365 Community website.
Properties

Article ID: 3171883 - Last Review: 06/23/2016 23:35:00 - Revision: 3.0

Microsoft SharePoint Online, OneDrive for Business

  • o365 o365e o365p o365a o365m o365022013 KB3171883
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