FIX: Home page of SSRS web portal becomes empty after you enable My Reports feature in SQL Server 2016

Symptoms
Assume that a computer that hosts the Reporting Services server uses UTC+2 or an earlier time zone, and you enable the My Reports feature on the server. In this situation, when you open the home page of the SQL Server Reporting Services web portal, you receive the following error message:
Could not load folder contents
Something went wrong. Please try again later.

Additionally, after you dismiss the error message, the home page becomes empty and doesn't show any contents, such as folders and reports. However, you can still open those contents by navigating to them directly by using their URLs.

Resolution
The issue was first fixed in the following cumulative update of SQL Server: Recommendation: Install the latest cumulative update for SQL Server
Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. We recommend that you download and install the latest cumulative updates for SQL Server:
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3172981 - Last Review: 07/25/2016 21:46:00 - Revision: 1.0

Microsoft SQL Server 2016 Enterprise, Microsoft SQL Server 2016 Enterprise Core

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