Update for authentication certificate in System Center Configuration Manager Asset Intelligence is available

Introduction
This article describes an update for the Asset Intelligence (AI) authentication certificate in Microsoft System Center Configuration Manager 2007 Service Pack 2, System Center 2012 Configuration Manager Service Pack 2, System Center 2012 R2 Configuration Manager Service Pack 1, and the current branch of System Center Configuration Manager versions 1606 and earlier. Before you install this update, check out the Installation instructions section.

Note System Center Configuration Manager current branch version 1610 and later versions are pre-provisioned with this version of the Asset Intelligence (AI) authentication certificate, and you do not have to apply this update to those versions.
Symptoms
In System Center Configuration Manager, the issuing certificate that System Center Online uses to validate the Asset Intelligence public authentication (bootstrap) certificate expires March 10, 2017. After this date, System Center Online will not recognize the pre-provisioned public authentication certificate that is used by the Asset Intelligence synchronization point site system role to enroll with the service.
  • Scenario 1: You try to install a new Asset Intelligence synchronization point, and it is making its first connection attempt to the System Center Online service.
  • Scenario 2: Your existing Asset Intelligence synchronization point tries to use the public authentication certificate to renew the specific per-installation certificate.

In either of these scenarios, System Center Online would reject the public authentication certificate, and you would receive the following error message in the Asset Intelligence pane of the Configuration Manager Console:

In System Center Configuration Manager 2007
Connection failed -bad certificate

In System Center 2012 Configuration Manager
Expired credentials/certificate/token. Need to re-provision online account.

In System Center Configuration Manager current branch 1606 and earlier versions
Expired credentials/certificate/token. Need to re-provision online account.

Additionally, the following error message is logged in the Aiupdatesvc.log file:

Asset Intelligence Catalog Sync Service Warning: 0 :Log_Date:WebException trying to enroll: Status = ProtocolError
Asset Intelligence Catalog Sync Service Error: 0 :Log_Date:Exception attempting sync - The request failed with HTTP status 403: Forbidden.

Resolution
To resolve this issue, apply this update. The AI authentication certificate contained in this update is valid until October 12, 2018.

You should update the System Center Online public authentication certificate for Asset Intelligence on the top site in your hierarchy to allow for installation of a new Asset Intelligence synchronization point or to make sure continued connectivity between the Asset Intelligence synchronization point and the System Center Online service for your existing installations.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation instructions

This update should be installed on the top-most site in the hierarchy.

Install the certificate file available in this hotfix to manually renew the Asset Intelligence certificate. To do this, follow these steps:
  1. Go to the "Hotfix Download Available" section at the top of this article to download the hotfix package named ConfigMgrAICert_KB3207852.exe.
  2. Double-click the hotfix package to open the Microsoft Self-Extractor dialog box, click Yes to accept the License Agreement, select a location for the extracted files, and then click OK to continue and unzip the files.
  3. Run the ConfigMgrAICert_KB3207852.exe file to extract the 8EBC7D60-4ACA-07F2-7004-A799B2C2B096_v2.pfx certificate file to a location that can be accessed by the site server.
  4. In the Configuration Manager console, find the computer name of the Asset Intelligence synchronization point server in the following location:
    • For all System Center Configuration Manager 2007 products:
      System Center Configuration Manager\Site Database (site code, site name)\Site Settings\Site Systems
    • For all System Center 2012 Configuration Manager products:
      Administration\Overview\Site Configuration\Servers and Site System Roles
    • For all System Center Configuration Manager current branch versions:
      Administration\Overview\Site Configuration\Servers and Site System Roles
  5. Right-click the Asset Intelligence synchronization point, and then click Properties.
  6. Click the General tab, specify the path of the certificate file, and then click OK.

Note You do not have to reset the System Center Online Point server role or restart the AI_UPDATE_SERVICE_POINT service after you re-enable the Asset Intelligence synchronization point by using the new certificate. You only have to perform the synchronization again.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This update replaces the following three updates:
  • 3060648 An update for the authentication certificate in System Center Configuration Manager Asset Intelligence is available
  • 2733615 An update for the bootstrap certificate in System Center Configuration Manager 2007 Asset Intelligence is available
  • 2783924 Asset Intelligence sync point doesn’t sync with the System Center Online service after you install hotfix 2733615 on a Windows Server 2003-based Configuration Manager 2007 SP2 site server

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimePlatform
8ebc7d60-4aca-07f2-7004-a799b2c2b096_v2.pfxNot applicable3,63101-Nov-201623:38Not applicable
Licence.txtNot applicable1,15830-Nov-201601:05Not applicable

Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3207852 - Last Review: 12/08/2016 01:09:00 - Revision: 2.0

Microsoft System Center Configuration Manager (current branch - version 1606), Microsoft System Center Configuration Manager (current branch - version 1602), Microsoft System Center 2012 R2 Configuration Manager Service Pack 1, Microsoft System Center 2012 Configuration Manager Service Pack 2, Microsoft System Center Configuration Manager 2007 Service Pack 2, Microsoft System Center Configuration Manager 2007 R3, Microsoft System Center Configuration Manager 2007 R2

  • kbqfe kbautohotfix kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB3207852
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