Article ID: 861319 - View products that this article applies to.
Error "XML Parser Error: XML Document Must Have a Top Level Element" occurs in Microsoft Business Solutions - CRM (861319).
SymptomsWhen you try to share a record with more than 20-50 users or you try to assign a record with 20-50 child records at the same time in Microsoft CRM, you receive the following error messages:
XML Parser Error: XML document must have a top level element.
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CauseWhen you share a record with approximately 20-50 users at the same time, Microsoft CRM times out and cannot complete the request. When you copy a security role with large or complex business unit hierarchies, the Microsoft CRM application times out and cannot complete the request.
Resolution 1If you anticipate sharing records with more than 20 people at the same time, we recommend that you create teams to use for sharing. To do this, follow these steps:
Resolution 2You can also extend the length of the time-out on the Microsoft CRM server by following these steps:
More informationFor additional information about copying security roles, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/835292/ )Copying a role does not work in Microsoft Business Solutions CRM version 1.2
This article was TechKnowledge Document ID: 32673
Article ID: 861319 - Last Review: September 7, 2006 - Revision: 2.6