Article ID: 866025 - View products that this article applies to.
When you start Microsoft Dynamics GP or Microsoft Business Solutions - Great Plains, you receive one of the following messages:
Error message 1
Smart Heap Mem_Lock_Error
Error message 2
Smart Heap Library:Mem_Bad_Handle
This issue may occur for one of the following reasons.
Cause 1The Reports dictionary file (Reports.dic) may be corrupted. To resolve this issue, see Resolution 1.
Cause 2The Forms dictionary file (Forms.dic) may be corrupted. To resolve this issue, see Resolution 2.
Cause 3The Dynamic dictionary file (Dynamics.dic) may be corrupted. To resolve this issue, see Resolution 3.
You can find the path of the Reports.dic file, of the Forms.dic file, and of the Dynamics.dic file in the Dynamics.set file that is located in the Dynamics code folder.
In Microsoft Dynamics GP 9.0, Microsoft Dynamics GP 10.0, and in Microsoft Dynamics GP 2010, the default path of the Dynamics.set file is C:\Program Files\Microsoft Dynamics\GP.
In Microsoft Business Solutions – Great Plains 8.0, the default path of the Dynamics.set file is C:\Program Files\Microsoft Business Solutions\Great Plains.
Article ID: 866025 - Last Review: July 13, 2012 - Revision: 6.0