Article ID: 929993 - View products that this article applies to.
When you try to open a Microsoft Office Word 2007 document that has an attached template in Microsoft Office Word 2003 or in earlier versions of Word, the File Conversion dialog box appears. You are prompted to select the encoding that makes your document readable.
This behavior occurs when the attached template was created in Word 2007.
To work around this behavior, click Cancel in the File Conversion dialog box. When you do this, the file will open without converting to text. Then, open the document in Word.
To avoid this behavior the next time that you open the document, attach a new template. Alternatively, change the template to the global template (Normal.dot). To attach a template, follow these steps:
For more information about the Microsoft Office Compatibility Pack, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/924074/ )How to use earlier versions of Excel, PowerPoint, and Word to open and save files from 2007 Office programs
(https://support.microsoft.com/kb/919026/ )Error message when you try to open or to save a 2007 Office document: "Do you want to download a compatibility pack so that you can work with this file"
(https://support.microsoft.com/kb/923505/ )How to install the Microsoft Office Compatibility Pack so that you can use earlier versions of Excel, PowerPoint, and Word to open and to save files from 2007 Office programs
Article ID: 929993 - Last Review: October 15, 2007 - Revision: 1.2