Article ID: 931364 - View products that this article applies to.
When you try to use the Online Media or Internet TV features of Media Center Extender on a Windows Vista-based computer, you may receive the following error message:
Files needed to display video are not installed or not working correctly, please restart windows media center or restart the computer
When you try to use the Online Media or Internet TV features of Media Center Extender on a Windows 7-based computer, Windows Media Center shows a "Busy" cursor followed by a black screen before returning to the Windows Media Center Gallery.
This problem occurs when a network router blocks the network packets that are sent by an online service to deliver media content such as movies or music. Some network routers block some media-based network packets that are sent by some online services. This article helps you fix the problem.
To resolve this problem, install Service Pack 1 for Windows Vista, and then update the Online Media settings for Media Center Extender.
Step 1: Update Windows Vista (if required)
Install Service Pack 1 for Windows Vista.
For more information about installing Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Step 2: Update the Online Media settings for Media Center ExtenderChange the Windows Vista registry settings for Online Media.
To have us update the registry for you, go to the "Fix it for me" section. If you’d rather update the registry yourself, go to the "Let me fix it myself" section.
Fix it for meTo update the registry automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50156
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To update the registry, follow these steps:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Media Center Extender, visit the following Microsoft Web site:
Article ID: 931364 - Last Review: September 23, 2011 - Revision: 5.0