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A meeting reminder is set unexpectedly when you send an email message to an Exchange Server user

Symptoms
Consider the following scenario:
  • You create a meeting request in Microsoft Outlook.
  • You configure Outlook not to send reminders. For example, you set the Reminder status to None in Microsoft Office Outlook 2007.
  • You send the meeting request to a recipient.
  • The mailbox for the recipient is hosted on Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010.
In this scenario, a reminder is set to the default value of 15 minutes when the recipient receives the message.
Resolution
To resolve this issue, follow the appropriate steps:


Exchange Server 2010
  1. Start Notepad.
  2. Type the following in the Notepad file:

    <?xml version="1.0" encoding="utf-8" ?><configuration> <storeDriver>  <parameters>   <add key="AlwaysSetReminderOnAppointment" value="false" />  </parameters> </storeDriver></configuration>
  3. Click File, and then click Save.
  4. In the File name box, type StoreDriver.config.
  5. In the Save as type box, click All Files.
  6. Save the file in the %ExchInstallFolder%\bin folder.
  7. Restart the Transport service.
  8. Repeat steps 1 through 6 on all Exchange 2010 servers that have the Hub Transport role.
Note Use of the AlwaysSetReminderOnAppointment value is dependent on two Set-CalendarProcessing parameters that are configured for the receiving user’s mailbox:
  • AddNewRequestsTentatively (Default = True)
  • ProcessExternalMeetingMessages (Default = False)
These two settings must be set to True by running the following command:
Set-CalendarProcessing <alias> -AddNewRequestsTentatively:$True -ProcessExternalMeetingMessages:$True
In Outlook Web App (OWA), these parameters can also be configured by users to have the following effects:
  • Automatically place new meeting requests on the calendar, which are marked as Tentative.
  • Automatically process requests and responses from external senders.
Exchange Server 2007
  1. Install the latest Exchange Server 2007 service pack on the Hub Transport servers. For more information about how to install the latest Exchange service pack or update rollup, visit the following TechNet website:

    http://technet.microsoft.com/en-us/library/ee221180(EXCHG.80).aspx
  2. Start Notepad.
  3. Type the following in the Notepad file:

    <?xml version="1.0" encoding="utf-8" ?><configuration> <storeDriver>  <parameters>   <add key="AlwaysSetReminderOnAppointment" value="false" />  </parameters> </storeDriver></configuration>
  4. Click File, and then click Save.
  5. In the File name box, type StoreDriver.config.
  6. In the Save as type box, click All Files.
  7. Save the file in the %ExchInstallFolder%\bin folder.
  8. Restart the Transport service.
  9. Repeat steps 1 through 7 on all Exchange 2007 servers that have the Hub Transport role.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For more information about the Exchange Server 2007 Support Lifecycle, visit the following TechNet website:

http://support.microsoft.com/lifecycle/?LN=en-us&p1=10926&x=11&y=10


Properties

Article ID: 945854 - Last Review: 01/12/2016 02:13:00 - Revision: 7.0

Microsoft Exchange Server 2007 Enterprise Edition, Microsoft Exchange Server 2007 Standard Edition, Microsoft Exchange Server 2010 Service Pack 1, Microsoft Exchange Server 2010 Service Pack 2

  • kbexpertiseinter kbbug kbfix kbqfe kbhotfixrollup KB945854
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