FIX: The Explorer.exe process stops responding (hangs) when you use Windows Explorer that hosts a shell extension that was created by using MFC

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
You have a Windows Explorer shell extension that is developed by the Microsoft Foundation Class library (MFC). The shell extension is hosted in Windows Explorer. However, the Explorer.exe process stops responding (hangs) when you open Windows Explorer.
CAUSE
This problem occurs because of a code defect in MFC.

RESOLUTION
A security update fixes this issue. To download the update, visit the following Microsoft Web site:


For more information about this update, visit the following Microsoft Web site:




Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

MORE INFORMATION
This problem exists in the following MFC modules whose versions are in the range between 9.0.30304.0 and 9.0.30729.176.
  • MFC90.dll
  • MFC90u.dll
  • MFC90d.dll
  • MFC90ud.dll
Properties

Article ID: 972685 - Last Review: 04/24/2012 06:54:00 - Revision: 10.0

Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows XP Home Edition, Microsoft Windows XP Professional, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Standard, Windows Server 2008 Datacenter, Windows Server 2008 Enterprise, Windows Server 2008 Standard, Windows Server 2008 Datacenter without Hyper-V, Windows Server 2008 Enterprise without Hyper-V, Windows Server 2008 Standard without Hyper-V, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate

  • kbexpertiseadvanced kbsurveynew kbqfe kbcip KB972685
Feedback