Unable to print or view the print preview of a webpage in Internet Explorer

Symptoms
When you try to print or view the print preview of a webpage in Internet Explorer the webpage may not print or print preview correctly and you may receive a script error.
Cause
This issue can occur for one or more of the following scenarios:
Scenario 1: Your video card or video driver is outdated or corrupt. Note Outdated or corrupted printer drivers can also cause script errors when printing from Internet Explorer

Scenario 2: You may not have printer permissions assigned

Scenario 3: Protected Mode is enabled for the Internet security zone of the web page

Scenario 4: There is an issue with temporary folders on your user account and the Low folder under the %TEMP% location has been deleted

Resolution
To resolve this issue, use the following methods in the order in which they are presented. If method 1 does not resolve your issue, proceed to the next method.

Method 1: Troubleshoot issues with your printer and update your drivers to the latest version

Go through the following tutorial to help you identify and fix common printer problems in Windows:

Printer problems in Windows

Outdated printer drivers can cause problems when printing from Internet Explorer, try updating to the latest printer driver for your printer, to do this, click the link specific to your version of Windows and follow the steps in the that article:

Find and install printer drivers in Windows 7

Find and install printer drivers in Windows Vista



Important:
In some cases, an updated version of the driver may not be available through Windows Update. It may be necessary to go to the manufacturer's website and locate, download and install the latest printer driver for your printer.

If updating your printer driver did not solve the issue, continue to method 2.

Method 2: Try printing a webpage running Internet Explorer as an Administrator

Try printing a web page when running Internet Explorer as an Administrator; this can help determine if there is a permissions issue.

To verify that you are logged on as an administrator, follow these steps


  1. Open the Date and Time dialog box.
    1. Click Start.
    2. Type the following command in the Start Search box or in the Search programs and files box, and then press ENTER:
      timedate.cpl
      The Date and Time dialog box opens.
  2. Click Change date and time in the Date and Time dialog box. When the User Account Control dialog box opens, click Continue.
  3. Now, do one of the following, depending on what happens when you click Continue:
    • If your computer does not prompt you for a password
      You are already logged on with an administrator account. Click Cancel two times to close the Date and Time dialog box, and then you are ready to continue with this task.
    • If your computer prompts you for a password
      You are not logged on with an administrator account.

Note You must use an account has administrator permission to change account type from Standard to Administor.

To start Internet Explorer as an Administrator, follow these steps:
  1. Close all Internet Explorer windows.
  2. Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.
  3. Browse to a website and try test printing a page while running as the Administrator.
If printing a webpage running Internet Explorer as an Administrator did not solve the issue, continue to method 3.

Method 3: Try printing after disabling Protected Mode

Try printing a webpage after disabling Protected Mode, to do this, follow these steps:

  1. Click the Tools icon in Internet Explorer
  2. Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)
  3. Click Apply , and then click OK.
  4. Close all open Internet Explorer windows, and then restart Internet Explorer.
  5. Browse to a website and try test printing a page while running as the Administrator.
If disabling Protected Mode does not resolve the issue, continue to method 4.

Method 4: Re-create the missing folder


  1. Close all instances of Internet Explorer.
  2. Click Start  Start button, type %Temp% in the Start Search box, and then click the Temp folder in the list.
  3. If you are running Windows Vista, click New Folder on the Organize menu.

    If you are running Windows 7, click New Folder on the main menu.
  4. Type Low for the folder name, and then press ENTER.
  5. Close the Windows Explorer window, start Internet Explorer, and then print or print preview a Web page.

If this method does not resolve the issue, go to the next method.

Method 5: Reset low integrity level on the Low folder

  1. Click Start  Start button, click All Programs, and then click Accessories.
  2. Right-click Command Prompt, and then click Run as administrator.
  3. Type following command and press ENTER:
    ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
  4. Restart the computer.
  5. Print or print preview a Web page in Internet Explorer.

    More Information

    For printing problems specific to particular printer manufacturer, click the link associated with your manufacturer:

    This issue may occur with some Canon printers when you have a certain Canon printer driver installed. For more information, visit the following Microsoft Website:For help with Canon printers, visit the following Canon website:Printer Troubleshooting Tutorial:
    For a step-by-step tutorial to help you identify and fix common printer problems, visit the following Microsoft Website: To troubleshoot script errors while trying to print a webpage in Internet Explorer,visit the following Microsoft Website:To scan and fix printing problems and printing errors automatically, visit the following Microsoft Website:
    website webpage Cannot Print Preview IE Internet Explorer fixit fix it fixme
    Properties

    Article ID: 973479 - Last Review: 08/05/2016 06:52:00 - Revision: 14.0

    Windows Internet Explorer 7, Windows Internet Explorer 8, Windows Internet Explorer 9

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