Error message about hardware-assisted virtualization for Windows XP Mode in Windows Virtual PC on a computer that is running Windows 7
You install Windows Virtual PC and Windows XP Mode on a computer that is running Windows 7. When you try to start or configure Windows XP Mode in Windows Virtual PC, you receive one of the following error messages.
Note You may also receive one of the following error messages when you try to start or configure any other virtual machine in Windows Virtual PC.
- Unable to start Windows Virtual PC because hardware-assisted virtualization is disabled
This error message indicates that the hardware-assisted virtualization (HAV) feature is not enabled on your computer.
- Cannot start Windows Virtual PC Host Process. Check the System event log for more details
This error message indicates that your processor does not support the HAV feature.
- Windows Virtual PC cannot start because this computer does not support hardware-assisted virtualization
You receive this error message when you try to start or configure a virtual machine that is not running Windows XP Mode. This error message indicates that your processor does not support the HAV feature.
Windows Virtual PC and Windows XP Mode are supported only on computers whose processors have the HAV feature enabled. Therefore, if your processor does not support the HAV feature or if this feature is disabled, you cannot start any virtual machines in Windows Virtual PC.
Important This update supports only Windows XP Service Pack 3 virtual machines.
Note This update is included in the Windows Virtual PC package for Windows 7 Service Pack 1 systems: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3702
To resolve this issue, follow these steps:
- Use the Microsoft hardware-assisted virtualization detection tool to determine whether your processor supports the HAV feature. To download this tool, visit the following Microsoft Web site:
- If your processor supports HAV but this feature is not enabled, the Microsoft hardware-assisted virtualization detection tool shows the following error message:
To enable this feature in BIOS, follow the instruction in the following Microsoft Web site:
- If your processor does not support the HAV feature, the Microsoft hardware-assisted virtualization detection tool shows the following error message:
Important We recommend that you install this update only if your processor does not support the HAV feature.
After you install this update, you may be unable to copy and paste files between Windows 7 and Windows XP Mode (or any other virtual machine). To work around this problem, copy and paste through the shared Windows 7 drives that you can access from the virtual machine. To do this, follow these steps:
- Make sure that you enable the Integration Features in the virtual machine. For more information about how to enable these features, visit the following Microsoft Web site:
- In the virtual machine, open Windows Explorer and then copy or paste files between a drive of the virtual machine and the shared Windows 7 drive.
Note A shared Windows 7 drive is displayed as <host drive letter> on <host computer name>.
How to obtain this updateThe following files are available for download from the MicrosoftDownload Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
|All supported x86-based versions of Windows 7||Download the update package now.|
|All supported x64-based versions of Windows 7||Download the update package now.|
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
PrerequisitesTo apply this update, you must be running Windows 7 along with Windows Virtual PC.
Registry informationTo use the update in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this update.
Update replacement informationThis update does not replace a previously released update.
File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
- The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.1.760 0.16xxx Windows 7 RTM GDR 6.1.760 0.20xxx Windows 7 RTM LDR
- GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 7
|File name||File version||File size||Date||Time||Platform|
For all supported x64-based versions of Windows 7
|File name||File version||File size||Date||Time||Platform|
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Windows Virtual PC and Windows XP Mode, visit the following Microsoft Web site:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 977206 - Last Review: 03/06/2012 23:57:00 - Revision: 4.1
Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate
- kbgraphxlink kbfix kbexpertiseinter kbqfe atdownload kbsurveynew KB977206