Article ID: 982093 - View products that this article applies to.
You try to open a media file in Windows Internet Explorer 8 on a computer that is running Windows 7. If the media file contains a space in its path or in its file name, you receive the following error message in Windows Media Player:
The affected media files include files that have the following extensions:
Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.
This issue occurs because Internet Explorer 8 calls the CreateProcess function by using a URL-encoded path when it handles the affected file types. Windows Media Player cannot open URL-encoded paths. Therefore, you receive the error message.
Security update informationTo resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website:
http://update.microsoft.comFor more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft website:
http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/982381/ )MS10-035: Cumulative security update for Internet Explorer
To work around this issue, use one of the following methods.
Method 1Do not use spaces in the file path or in the file name.
Method 2Put the media file that you want to play in a playlist (.asx file).
Note This issue also occurs when you try to open an affected media file that is included in an <A herf> tag.
Article ID: 982093 - Last Review: February 3, 2011 - Revision: 2.1