Summary

This article describes the Microsoft Office Outlook 2007 issues that are fixed in the hotfix package that is dated June 29, 2010.

INTRODUCTION

Issues that this hotfix package fixes

  • In Office Outlook 2007, you use Information Rights Management (IRM) to encrypt an email message. You attach a file to the message. Then, you send the message. In this case, the attachment does not exist in the sent message when you check your Sent Items folder. Additionally, the message recipient cannot find the attachment in the received message.

  • Consider the following scenario:

    • In Office Outlook 2007, you have a root folder that contains more than 500 subfolders.

    • Each subfolder has at least one subfolder.

    • Your profile is in Online mode.

    • You expand the root folder.

    In this scenario, you receive the following error message when you select a subfolder:

    Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing

    Additionally, event 9646 is logged on the Exchange server.

  • A meeting attendee attaches a file to a meeting request and then forwards the meeting request to you in Office Outlook 2007. When you try to open the attachment, Outlook 2007 crashes.

  • This hotfix provides a design change. After you install this hotfix, the Secure Temp folder for Office Outlook 2007 is automatically cleared when you exit Office Outlook 2007.

  • After the Outlook mailboxes are moved a server that is running Microsoft Exchange Server 2010, Office Outlook 2007 crashes intermittently.

  • In Office Outlook 2007, the HTML body of a message is blank unexpectedly when you use a rule to move the message to a .pst file that is in American National Standards Institute (ANSI) format. This problem occurs after you upgrade Outlook 2002 to Office Outlook 2007.

  • In Office Outlook 2007, all received email messages are stored incorrectly in the Deleted Items folder.

  • Office Outlook 2007 randomly crashes when you try to print an item.

  • In the MfcMapi tool, you cannot convert an .eml (MIME) file to an .msg (MAPI) file when the .eml file contains a meeting update.

  • Office Outlook 2007 crashes when you switch from the Inbox folder to the Calendar folder.

  • In Office Outlook 2007, you cannot create new items in a calendar that is synchronized with a SharePoint server.

  • You use a POP3 email account to log on to Office Outlook 2007. You receive an email message that has an S/MIME signed message attached. When you try to open the attached message, you receive the following error message:

    An error occurred in the underlying security system. An internal error occurred

  • A user cannot create an appointment in a shared calendar folder even though the user is granted Author permissions to the folder.

  • You disable IRM functionality for Office programs. In this case, Office Outlook 2007 crashes when you receive IRM-protected email messages.Note To disable IRM functionality for Office programs, set the REG_DWORD value for the Disable registry entry to 1. The Disable registry entry is under the following registry sub key:HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Common

  • You may have data loss on meeting update when you use Office Outlook 2007 against Exchange Server 2010. When this issue occurs, the body of the meeting request is replaced by the following text:

    One or more problems with your meeting were detected and fixed

  • Instant search returns no results for some queries in Office Outlook 2007.

  • After you install the Office Live Meeting Add-in for Microsoft Outlook, Office Outlook 2007 crashes during startup.

  • If the contents of the profile XML file are deleted, you cannot start Outlook 2007. Additionally, you receive the following error message:

    Cannot start Microsoft Office Outlook. Cannot open the outlook window.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that are described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have 2007 Microsoft Office suite Service Pack 2 or 2007 Microsoft Office suite Service Pack 1 installed to apply this hotfix package.For more information, click the following article number to view the article in the Microsoft Knowledge Base:

949585 How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Download information

File name

File version

File size

Date

Time

Platform

Office-kb983316-fullfile-x86-glb.exe

12.0.6539.5000

12,355,256

11-Jun-2010

23:31

x86

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Outlook-x-none.msp

Not Applicable

11,960,320

11-Jun-2010

11:28

Not Applicable

.msp information

File name

File version

File size

Date

Time

Platform

Cnfnot32.exe

12.0.6501.5000

140,104

11-Mar-2009

18:01

x86

Contab32.dll

12.0.6514.5000

128,360

17-Aug-2009

22:54

x86

Dlgsetp.dll

12.0.6501.5000

87,392

11-Mar-2009

18:01

x86

Dumpster.dll

12.0.6501.5000

34,192

11-Mar-2009

18:01

x86

Emablt32.dll

12.0.6518.5000

115,576

23-Sep-2009

22:01

x86

Emsmdb32.dll

12.0.6539.5000

1,514,936

11-Jun-2010

14:41

x86

Envelope.dll

12.0.6500.5000

154,000

26-Feb-2009

12:09

x86

Exsec32.dll

12.0.6532.5000

392,016

20-Mar-2010

00:25

x86

Impmail.dll

12.0.6501.5000

138,072

11-Mar-2009

18:01

x86

Mimedir.dll

12.0.6537.5000

340,320

14-May-2010

07:29

x86

Mlcfg32.cpl

12.0.6501.5000

82,808

11-Mar-2009

18:01

x86

Mlshext.dll

12.0.6500.5000

20,352

26-Feb-2009

12:09

x86

Mspst32.dll

12.0.6539.5000

1,085,872

11-Jun-2010

14:41

x86

Oladd.fae

12.0.6500.5000

94,096

26-Feb-2009

19:36

x86

Olappt.fae

12.0.6500.5000

87,960

26-Feb-2009

19:36

x86

Oljrnl.fae

12.0.6500.5000

51,088

26-Feb-2009

19:36

x86

Olkfstub.dll

12.0.6501.5000

253,808

11-Mar-2009

18:01

x86

Olmail.fae

12.0.6500.5000

46,472

26-Feb-2009

19:36

x86

Olmapi32.dll

12.0.6538.5000

2,878,848

26-May-2010

00:56

x86

Olnote.fae

12.0.6500.5000

38,296

26-Feb-2009

19:36

x86

Oltask.fae

12.0.6500.5000

81,816

26-Feb-2009

19:36

x86

Omsmain.dll

12.0.6510.5000

661,872

22-Jun-2009

05:13

x86

Omsxp32.dll

12.0.6510.5000

194,440

22-Jun-2009

05:13

x86

Outlctl.dll

12.0.6514.5000

136,520

17-Aug-2009

22:54

x86

Outlmime.dll

12.0.6538.5000

576,920

26-May-2010

00:56

x86

Outlook.exe

12.0.6539.5000

12,979,056

11-Jun-2010

14:42

x86

Outlph.dll

12.0.6524.5000

177,040

21-Nov-2009

03:55

x86

Outlrpc.dll

12.0.6500.5000

43,352

26-Feb-2009

12:09

x86

Outlvba.dll

12.0.6501.5000

52,072

11-Mar-2009

18:01

x86

Outlvbs.dll

12.0.6500.5000

57,200

26-Feb-2009

12:09

x86

Pstprx32.dll

12.0.6520.5000

421,208

12-Oct-2009

20:28

x86

Recall.dll

12.0.6501.5000

38,248

11-Mar-2009

18:01

x86

Rm.dll

12.0.6501.5000

75,624

11-Mar-2009

18:01

x86

Rtfhtml.dll

12.0.6501.5000

407,920

12-Mar-2009

22:22

x86

Scanost.exe

12.0.6501.5000

54,088

11-Mar-2009

18:01

x86

Scanpst.exe

12.0.6507.5000

37,264

30-May-2009

01:27

x86

Scnpst32.dll

12.0.6507.5000

273,816

30-May-2009

01:27

x86

Scnpst64.dll

12.0.6507.5000

282,016

30-May-2009

01:27

x86

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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