Poor performance occurs when you try to view print jobs in a queue on a computer that is running Windows Server 2008 R2 or Windows 7 if the print queue has many print jobs

SYMPTOMS
Consider the following scenario:
  • You install a printer on a computer that is running Windows Server 2008 R2 or Windows 7.
  • You send many print jobs to the print queue of the printer. Or, the printer has many archived print jobs.

    For example, there are several thousand print jobs in the print queue of the printer.
  • You open the print queue by using the Devices and Printers item in Control Panel or the Print Management Console (PMC) snap-in in Microsoft Management Console (MMC).
In this scenario, the print queue displays an empty queue, or the print queue slowly displays the print jobs in the queue. Additionally, the CPU usage for Rundll32.exe increases to 100 percent in Task Manager.

Note If you open the print queue remotely from a computer that is running Windows Server 2003, Windows Server 2008, Windows Vista, or Windows XP, the issue does not occur.
CAUSE
This issue occurs because the sorting method for print jobs does not handle a large queue correctly.

When a print job is added to the queue, the print queue user interface (UI) automatically sorts print jobs. However, the sorting method does not handle a large queue correctly.  Therefore, the sorting operation requires a long time to sort the print jobs in the queue, and, the issue that is mentioned in the "Symptoms" section occurs.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.1.7600.20735276,48016-Jun-201005:55x86
Findnetprinters.dll6.1.7600.2073558,36816-Jun-201005:55x86
Printui.exe6.1.7600.2073560,92816-Jun-201005:54x86
Puiapi.dll6.1.7600.20735169,47216-Jun-201005:58x86
Puiobj.dll6.1.7600.20735324,60816-Jun-201005:58x86
Printui.dll6.1.7600.20735931,84016-Jun-201005:58x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.1.7600.20735302,08016-Jun-201006:07x64
Findnetprinters.dll6.1.7600.2073567,07216-Jun-201006:08x64
Printui.exe6.1.7600.2073561,95216-Jun-201006:06x64
Puiapi.dll6.1.7600.20735194,56016-Jun-201006:11x64
Puiobj.dll6.1.7600.20735429,56816-Jun-201006:11x64
Printui.dll6.1.7600.207351,049,60016-Jun-201006:11x64
Compstui.dll6.1.7600.20735276,48016-Jun-201005:55x86
Findnetprinters.dll6.1.7600.2073558,36816-Jun-201005:55x86
Printui.exe6.1.7600.2073560,92816-Jun-201005:54x86
Puiapi.dll6.1.7600.20735169,47216-Jun-201005:58x86
Puiobj.dll6.1.7600.20735324,60816-Jun-201005:58x86
Printui.dll6.1.7600.20735931,84016-Jun-201005:58x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Compstui.dll6.1.7600.20735471,04016-Jun-201005:14IA-64
Findnetprinters.dll6.1.7600.20735156,67216-Jun-201005:14IA-64
Printui.exe6.1.7600.2073568,60816-Jun-201005:12IA-64
Puiapi.dll6.1.7600.20735319,48816-Jun-201005:17IA-64
Puiobj.dll6.1.7600.20735842,75216-Jun-201005:17IA-64
Printui.dll6.1.7600.207351,816,57616-Jun-201005:17IA-64
Compstui.dll6.1.7600.20735276,48016-Jun-201005:55x86
Findnetprinters.dll6.1.7600.2073558,36816-Jun-201005:55x86
Printui.exe6.1.7600.2073560,92816-Jun-201005:54x86
Puiapi.dll6.1.7600.20735169,47216-Jun-201005:58x86
Puiobj.dll6.1.7600.20735324,60816-Jun-201005:58x86
Printui.dll6.1.7600.20735931,84016-Jun-201005:58x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,847
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_2_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,545
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_3_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,502
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_for_kb983476_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,398
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameX86_7a4f0abc35a90f1b111bc3942e9f4bb5_31bf3856ad364e35_6.1.7600.20735_none_8dc426381ac8e76c.manifest
File versionNot applicable
File size729
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameX86_d7b7640ded5edf5302bfab056806b1f7_31bf3856ad364e35_6.1.7600.20735_none_b150e69b4f253a69.manifest
File versionNot applicable
File size721
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameX86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_d6ea47dc7034ebe7.manifest
File versionNot applicable
File size24,756
Date (UTC)16-Jun-2010
Time (UTC)06:45
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest
File versionNot applicable
File size8,203
Date (UTC)16-Jun-2010
Time (UTC)06:41
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_4048aa9949e9afdac06beda0bcc70ed8_31bf3856ad364e35_6.1.7600.20735_none_05cf62c99a2ffd6e.manifest
File versionNot applicable
File size1,106
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_5215110659a721f263fad9b2f4552835_31bf3856ad364e35_6.1.7600.20735_none_1a0f77f18cf6ef01.manifest
File versionNot applicable
File size725
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_5c49f52b7531e9a3a8cd9ea1de090a4e_31bf3856ad364e35_6.1.7600.20735_none_96b78560058e6a96.manifest
File versionNot applicable
File size1,092
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_74f71303969eee0310f8db9372002fc4_31bf3856ad364e35_6.1.7600.20735_none_8624eff8e6a908d6.manifest
File versionNot applicable
File size725
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_7a4f0abc35a90f1b111bc3942e9f4bb5_31bf3856ad364e35_6.1.7600.20735_none_e9e2c1bbd32658a2.manifest
File versionNot applicable
File size731
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_9425a94497c3d5f07bfb5cda94d23104_31bf3856ad364e35_6.1.7600.20735_none_f8e4217349a9b060.manifest
File versionNot applicable
File size733
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameAmd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3308e36028925d1d.manifest
File versionNot applicable
File size24,760
Date (UTC)16-Jun-2010
Time (UTC)07:32
PlatformNot applicable
File nameAmd64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_38e9f42aa6a093ed.manifest
File versionNot applicable
File size8,207
Date (UTC)16-Jun-2010
Time (UTC)07:27
PlatformNot applicable
File namePackage_1_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,857
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_2_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,768
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_3_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,772
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_4_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size3,004
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_for_kb983476_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size3,116
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3d5d8db25cf31f18.manifest
File versionNot applicable
File size24,014
Date (UTC)16-Jun-2010
Time (UTC)06:28
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest
File versionNot applicable
File size8,203
Date (UTC)16-Jun-2010
Time (UTC)06:41
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_208e33e2320028db823fea7d3182edaf_31bf3856ad364e35_6.1.7600.20735_none_792a8c7df1e35dd9.manifest
File versionNot applicable
File size1,090
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameIa64_ae7a4773404cdaaccced13b9ec2635d7_31bf3856ad364e35_6.1.7600.20735_none_7f700b59dd34a04c.manifest
File versionNot applicable
File size1,104
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameIa64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_d6ebebd27032f4e3.manifest
File versionNot applicable
File size24,758
Date (UTC)16-Jun-2010
Time (UTC)07:19
PlatformNot applicable
File nameIa64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dcccfc9cee412bb3.manifest
File versionNot applicable
File size8,205
Date (UTC)16-Jun-2010
Time (UTC)07:15
PlatformNot applicable
File namePackage_1_for_kb983476~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size3,040
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File namePackage_for_kb983476_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,462
Date (UTC)16-Jun-2010
Time (UTC)23:04
PlatformNot applicable
File nameWow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3d5d8db25cf31f18.manifest
File versionNot applicable
File size24,014
Date (UTC)16-Jun-2010
Time (UTC)06:28
PlatformNot applicable
File nameX86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest
File versionNot applicable
File size8,203
Date (UTC)16-Jun-2010
Time (UTC)06:41
PlatformNot applicable
Properties

Article ID: 983476 - Last Review: 08/12/2010 08:36:00 - Revision: 2.0

Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Standard, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

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