What to do if Microsoft Edge isn't working

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Here are some solutions to common problems with Microsoft Edge. If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to navigate to specific webpages,select from the following to get going again.

If Microsoft Edge doesn't open

Restart your PC and then reopen Microsoft Edge . Select the Start  button, then select Power  > Restart . If you have Windows updates pending, you'll see Update and restart

Run Windows Update to help correct problems by replacing outdated files, updating drivers, and fixing vulnerabilities.

To check for updates, select the Start  button, then select Settings  > Update & Security  > Windows Update , and then select Check for updates. If Windows Update says your PC is current, you have all the current updates.

Check for updates

Repairing the browser won't affect anything, but resetting will remove your history, cookies, and any settings you might have changed. To find these options, select the Start  button, then select Settings  > Apps  > Apps & features  > Microsoft Edge > Advanced options

Microsoft Edge advanced options to reset

If Microsoft Edge opens but stops working

Your browser automatically saves temporary Internet files to help pages load faster. Clearing this cache will sometimes fix page display problems.

If you can open Microsoft Edge, select History  > Clear history. Select Browsing history and Cached data and files, and then select Clear.

 

If you can open Microsoft Edge, select  History  > Clear history. Select all boxes, and then select Clear.

If the problem continues, look for answers and report issues in the Microsoft Edge forum. Select Settings and more  > Help and feedback , and then select Send feedback. The Microsoft Edge team is always looking at feedback and working on issues.

 

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