This article explains how to add internal and external contacts to your Contacts list and how to create groups to add them to.

What do you want to do?

Add an internal contact to your Contacts list

Internal contacts are people who are in your organization and can be reached via its internal communications network. To add an internal contact to your Contacts list, do the following:

  1. Enter in the Search box the name, email alias, or phone number of the person you want to add as a contact.

  2. Scroll through the search returns list until you come to the person you want to add.

  3. Right-click on the person’s contact listing, click Add to Contacts List, and then select a group to add your contact to.

  4. If you’ll be contacting the person often, click the down arrow on the Add button, then click Pin to Frequent Contacts.

Add a contact from outside your company

If your organization is configured for public IM connectivity, you can add to your Contacts list people from outside your organization who use email services such as the Windows Live network of Internet services (including MSN and Hotmail) and who are joined to Lync. To add an external contact to your Contacts list, do the following:

  1. Type the person’s email address in the Search box.

  2. Drag the name from the search results box to the Contacts list.

Create a new group

Organizing your Lync contacts into groups helps you find them more easily. You can create groups and then add and remove the contacts in them as needed. Each contact can belong to more than one group. To create a group, do the following:

  1. Select Groups from the display area above your Contacts list. (If that selection isn’t displayed, click the down arrow directly below the Search field.)

  2. In your Contacts list, right-click any group name (for example, Frequent Contacts), click Create New Group, and then give the group a name.

When you’ve set up a group, you can add new contacts to it by clicking a contact listing, clicking Add to Contacts List, and then selecting the group name.

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