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To add audio to an instant messaging (IM) conversation:

  • At the bottom of the conversation window, click the Call icon, and then click Call.

    Note:  If you’re running Lync on Windows 8.1, then certain audio or video devices may not work because the device drivers don’t install properly. This is a known issue on Windows 8.1. A possible workaround is to update the device drivers to the latest version.

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