Any file, anywhere, always protected
Get Word, Excel, and PowerPoint plus 1 TB of OneDrive storage to back up and protect your files.
Upgrade now
If you are unable to share OneDrive files or folders with contacts in Outlook.com, follow these steps to help resolve the problem.
-
Go to https://account.live.com/reputationcheck to validate your Microsoft Account.
-
Ensure your Microsoft Account profile is up-to-date and complete. Make sure you accept the Terms Of Use, if requested.
-
Once your account has been validated and updated, go to your Outlook.com People view and select any contact.
-
Edit (Add, Delete or Change) any of the information and Save your changes. This will help sharing via email.
-
Please note you may need to wait up to 24 hours before these changes resolve the problem.
Still need help?
Note: You will need to sign in first to get support. If you can't sign in, go to Account support.
You can also try the Microsoft Virtual Agent.
