Close, pin, and report conversations in Viva Engage

Network users of Viva Engage can access the following capabilities regarding conversations:

Close. The original author of a conversation can close it.
Pin. Community admins can reopen and pin conversations in the communities for which they are admins.
Report. Conversations, comments, and replies can be reported by any community user, as long as the respective settings have been turned on by a Viva Engage network admin.

For more information about how to enable conversation reporting, see Report conversation overview.

Note: Only Viva Engage network admins can enable conversation reporting.

Close a conversation

On the conversation you'd like to close, select the More options icon.
Select Close conversation. Alternatively, select Close.
In the You are closing this conversation dialog, review the message that prompts you to post a comment in the conversation about why you're closing it.
Select Continue.
At the bottom of the conversation thread, a notification indicates which user has closed the conversation. Community users won't be able to add new comments to the closed conversation.

To reopen a conversation, repeat the previous procedure. The user who reopened the conversation appears in a comment at the bottom of the conversation thread. Community users can add comments to the reopened conversation.

Pin or unpin a conversation

On a conversation you'd like to pin, select the More options icon.
Select Pin conversation. Alternatively, select Pin.
Review the message, at the space where the conversation had been, indicating that you've successfully pinned the conversation.
Note the conversation pinned to the top of the feed.

Important:

To unpin a conversation, follow the above procedure and select either Unpin conversation or Unpin.
Note that the conversation is no longer pinned to the top of the feed.

Report a conversation

In the conversation, comment, or reply that you'd like to report, select the More options button.
In the dropdown menu, select Report conversation or Report comment.
The Report conversation pane appears, showing details from your network admin about reporting policies, and about the conversation, comment or reply that's being reported.
In the Reason for reporting field, enter your reason for reporting and then select Submit.
The Report submitted pane appears, indicating that you've successfully reported the conversation, comment or reply.
You'll also receive an email confirming the report.
Select Dismiss to close the panel.

FAQ

Closing conversations

Q: Where is the option to restrict replies to a conversation?

A: You can restrict replies in the More Options menu on a conversation starter.

Q: Who can restrict replies to a conversation?

A: Only community admins can restrict replies to a conversation.

Q: What's the user experience of restricted replies on older mobile clients?

A: On older mobile clients that don't have restricted reply capability, the user will see the option to reply to a conversation that has replies turned off. When the user tries to post a reply, the post fails with an error.

Q: Can a closed conversation be moved?

A: No.

Pinning conversations

Q: Is this action available for Viva Engage on the web, in Teams, and the Viva Engage mobile app?

A: This action is available in both for Viva Engage on the web and the mobile app. It is not available in the Home and Discovery feeds or in the Inbox.

Q: What is the use case for pinned conversations?

A: Pinning conversations is a tool that community admins can use to shape conversation in the communities they manage. It empowers admins to bring focus to key discussions, questions, polls, etc.

Pinning conversations should be used to drive short-term focus (like, 2 or 3 days) to a conversation.

Conversations should not be pinned for longer than a few days so that community users don't repeatedly see the same conversation at the top and mistakenly think the community is inactive. For example, pinning is not intended for resources such as FAQs or rules of the community. A community page has other options, such as the Info section, to highlight community resources for long periods.

Q: Who can pin a post?

A: Only community admins can pin posts.

Q: Does a pinned post indicate who pinned it?

A: No.

Q: Can admins pin all types of posts, such as announcements, polls and praise?

A: Yes.

Q: Where can posts be pinned?

A: Posts can be pinned on community pages, event pages and group pages.

Q: Can community admins pin multiple posts?

A: No. The feature is restricted to one pinned conversation at a time. Pinned conversations occupy prime real estate in the community feed. Community admins will need to think thoroughly about what's important for their communities before pinning a conversation.

Q: Do community admins get an option to pin another post once something is pinned?

A: No, not in the first release of this feature. The community admin must unpin a currently pinned item in order to pin a different item.

Q: Can a pinned conversation be dismissed or hidden by a community member?

A: No.

Q: Can a user move a pinned conversation from one community to another?

A: No.

Q: Do pinned conversations have an expiration date?

A: No. For this first release, pinned conversations have no auto-expiration.

Q: What happens to pinned conversations if the admin who pinned the conversation leaves the community, or is no longer the admin of the community?

A: Pinned conversations remain pinned as long as the community has at least one admin, even if the admin who originally pinned the conversation has left the community or is no longer an admin.

Reporting conversations

Q: As a community admin, how do I know if my Viva Engage network is eligible for reporting conversations and comments?

A: Only networks using the new Viva Engage app can accept the report conversations feature. To see if your network is eligible, look in the Viva Engage network admin center under Content and Security for Report Conversations.

Q: Can I have reports sent to multiple email addresses?

A: No, not currently. To send reports to multiple email addresses, create and use a community email or distribution list alias.

Q: If my Viva Engage network is eligible for this feature, is it on by default?

A: No, the feature is off by default. A network admin must turn on the feature for users to be able to see reporting option.

Q: Can users report conversations from external networks?

A: No, the feature is only available in the Viva Engage app. External networks don't have the Viva Engage app, and as a result, conversations in external networks cannot be reported.

Q: Can users report private messages or messages in the Viva Engage Inbox?

A: No, the feature is only available for conversations within communities and the Discovery feed.