Common issues using Intelligent Speakers in Microsoft Teams

Common issues using Intelligent Speakers in Microsoft Teams

The following are some of the more common issues you can run into when using Intelligent Speakers to automatically identify speakers in your Microsoft Teams meetings.

Note: Intelligent Speakers are only available to customers with Room Premium and Room Standard SKU licenses.

Issue

Possible reasons

How to address it

Intelligent Speakers are unable to identify every user.

Some users are not enrolled.

Ask users in your organization to go to the Microsoft Teams Recognition Settings page and enroll their voice for attribution.

Users are not identified in a room with an Intelligent Speaker.

Your Microsoft Teams administrator has disabled the room attribution policy.

Ask your Microsoft Teams administrator to enable the attribution policy.

Users are not identified in a room with an Intelligent Speaker.

Your meeting has more than 20 invitees.

In meetings larger than 20 invitees, Intelligent Speakers still provide greater transcription quality but are unable to identify speakers. This is currently the maximum supported meeting size, but we are working to enable larger meetings in the future.

Intelligent Speakers are unable to identify users.

Your Microsoft Teams tenant region is unsupported.

Intelligent Speakers are currently only enabled for the United States, but we are working to enable more countries in the future.

Intelligent Speakers are unable to identify users.

Intelligent Speaker in room attribution only works in conference rooms that have a Microsoft Teams room Standard or Premium SKU attached.

Ask your admin to add a Microsoft Teams room subscription to the room account.

Intelligent Speakers are unable to identify users in a meeting with multiple tenants.

Cross-tenant scenario: the person who started the transcription is not from the same tenancy.

Intelligent Speakers can currently only be used within one tenancy, we are working on enabling cross-tenant scenarios in the future.

See also

Best practices for setting up and running a Teams meeting or Live event for the deaf and hard of hearing 

Take advantage of the accessibility features in Microsoft Teams for a better meeting or live event experience

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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