If you see an error that contains 30068 when you try to install Microsoft 365, try the following to resolve this error. We've listed the most common solutions first, so try them in order.
Tip: Please leave a comment and let us know if any of these solutions helped.
1 - Restart your computer and reinstall Office
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Restart your computer.
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Reinstall Microsoft 365.
To reinstall Office, select the version you want to install and follow those steps.
Microsoft 365 Office 2024 Office 2021 Office 2019 Office 2016
2 - Check if the service is disabled
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Press the Start key
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In the Run window, type services.msc and click OK.
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In the Services window, scroll to find Microsoft Office Click-to-Run service.
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Check the Status column. If the status says Disabled, right-click it and select Properties.
Note: If the status doesn't say Disabled, go to the next section, Uninstall and reinstall Office.
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On the General tab, in the Startup type drop-down, select Manual or Automatic. Click Apply, then OK.
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Install Office again following the steps in Download and install or reinstall Office on a PC.
3 - Uninstall and reinstall Office
Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
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Select the button below to start the uninstall troubleshooter.
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Click Open if you get a pop-up window indicating This site is trying to open Get Help.
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Follow the prompts on the remaining screens and when prompted, restart your computer.
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Select the steps for the version of Office you want to install or reinstall.
Microsoft 365 | Office 2024 | Office 2021 | Office 2019 | Office 2016
Important:
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The uninstall troubleshooter currently can't uninstall Office 2024.
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Run the troubleshooter on the same Windows PC with the Microsoft 365 or Office product you want to uninstall.
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You need to be on Windows 10 or higher to run the troubleshooter.
Tip: If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or Office from your PC, you can try to manually uninstall Office.
Leave us a comment
We value your feedback. Please let us know which of these solutions helped by leaving us a comment below. If none of these helped, tell us that too so we can investigate this issue further.
