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If you see an error that contains 30068 when you try to install Office, try the following to resolve this error. We've listed the most common solutions first, so try them in order.

Tip:  Please leave a comment and let us know if any of these solutions helped.

1 - Restart your computer and reinstall Office

  1. Restart your computer.

  2. Reinstall Office.

    To reinstall Office select the version you want to install and follow those steps.

    Microsoft 365
    Office 2021
    Office 2019
    Office 2016
    Office 2013

2 - Check if the service is disabled

  1. Press the Start key + R to open Run.

  2. In the Run window, type services.msc and click OK.

  3. In the Services window, scroll to find Microsoft Office Click-to-Run service.

  4. Check the Status column. If the status says Disabled, right-click it and select Properties.

    Note: If the status doesn't say Disabled, go to the next section, Uninstall and reinstall Office.

  5. On the General tab, in the Startup type drop-down, select Manual or Automatic. Click Apply, then OK.

  6. Install Office again following the steps in Download and install or reinstall Office on a PC.

3 - Uninstall and reinstall Office

  1. Select the button below to download and install the Office uninstall support tool.


  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser


    • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Office 2021Office 2019 | Office 2016 | Office 2013

Leave us a comment

We value your feedback. Please let us know which of these solutions helped by leaving us a comment below. If none of these helped, tell us that too so we can investigate this issue further.

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