Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

You might see this error if you're trying to install Microsoft 365 2016 or Microsoft 365 2013 while using a Telekom Speedport W723V Type A or B router. Try the following suggestions to see if they address the problems.

Use the offline installer to download Office 2016

The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.

For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.

Follow these steps for Office 2013 installation

If you are having problems installing Microsoft 365 2013 and are using the Speedport W723V Type A or B router, try the following steps.

Note: The file size of the image is approximately two gigabytes, so the image download could take a few minutes.

  1. Download the ProfessionalRetail.img to your local machine from this website.

  2. After you see a prompt to open or save the .img file, choose your preferred option.

    • If you choose Open, the file will download. When the download is complete, you will see a new virtual drive D that contains the Office installation files.

      Note: If you already have another drive that is labeled D, Office will create a virtual drive with the next available letter.

    • If you choose Save, you can specify where you'd like the image (.IMG) file to be saved. For example, you can save it to your desktop or to a USB drive. On Windows 10 and Windows 8 machines, you can open the file directly. If you use Windows 7, you will need to copy the image file to a disc before you can open the file and continue.

  3. Run the setup.exe program located in the folder just downloaded to your virtual drive.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!