Applies To
Office 2024 Office 2021 Office 2019 Office 2016 Microsoft 365 for home Office for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Office 365 operated by 21Vianet - Small Business Admin Office 365 operated by 21Vianet - Admin Click2Run Office 365 Germany - Enterprise Office 365 Germany - Enterprise admin

When installing Office on a computer running Windows 10 S you may get one of the following error codes when trying to install a build older than 1902.

  • 31-BOOTSTRAPPER_PREREQ-office_version

  • 29-BOOTSTRAPPER_PREREQ-office_version

To fix this, switch out of S mode or try installing a newer build of Office.

Switch out of S mode

Follow the instructions in Switching out of S mode in Windows 10 and then try installing Office again. This will allow you to install an older build of Office.

Install a newer build of Office

See Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac. Following these steps should help you install the latest build.

Note:  For admins only    To see which update channels Version 1902 or later is available in, see Update history for Office.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.