How to get support for Outlook.com

Tip: We are aware that some users may not be able to get support in the Outlook.com Help pane when using the Safari browser:
1. Open Safari and choose Safari > Preferences > Privacy
2. Uncheck Website Tracking: Prevent cross-site tracking
3. Uncheck Always allow cookies: Block all cookies

For more information, read Apple's guide to Manage cookies and website data in Safari on Mac.

If you can't sign in

If you're having problems signing in, the Outlook.com team won't be able to help. See When you can't sign in to your Microsoft account for guidance on how to get back into your account.

You can also try the Microsoft Virtual Agent.

If you can sign in

To see self-help answers or to get support via email, use the Help button in Outlook.com.

  1. Go to https://aka.ms/OutlookComHelp or select The Help Menu button at the top of your Outlook.com mailbox.

    Notes: 

  2. Enter your question or issue in the Search Help box on the right, and then press Return.

  3. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

    Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.

    Outlook.com help pane with back button highlighted

If you're not getting any replies from support

If your mailbox is full, we won't be able to reply to your request.

Learn how to reduce your mailbox size so that we can reply at Storage limits in Outlook.com.

Support resources

You can also get support from other Outlook.com users in our Community forum, or get help by selecting Contact Support below:

Note: You will need to sign in first to get support. If you can't sign in, go to Account support.

You can also try the Microsoft Virtual Agent.

Give feedback on Outlook.com

If you have a suggestion for how to improve Outlook.com, please visit our Uservoice Feedback channel, where you can tell us what you think and vote on other people’s ideas, too.

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