How to get support for Outlook.com

If you can't sign in

To protect your account, the Outlook.com team won't be able to help if you're having problems signing in. Read When you can't sign in to your Microsoft account for guidance on how to get back into your account.

If you can sign in

To see self-help answers or to get support via email, use the Help button in Outlook.com.

  1. Go to https://aka.ms/OutlookComHelp or select The Help Menu button at the top of your Outlook.com mailbox.

    Notes: 

    • To contact support for Outlook for iOS or Outlook for Android issues, please contact the in-app support:

    • Tap the icon at the top left of the app

    • Tap the ? at the bottom left

    • Select "Contact Outlook Mobile Support"

  2. Enter your question or issue in the Search Help box on the right, and then press Return.

  3. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

    Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.

    Outlook.com help pane with back button highlighted

If you're not getting any replies from support

If your mailbox is full, we won't be able to reply to your request.

Learn how to reduce your mailbox size so that we can reply at Storage limits in Outlook.com.

Support resources

How to get sender support if you cannot send email to an Outlook.com or Hotmail user

You can also get support from other Outlook.com users in our Community forum, or get help by selecting Contact Support below:

To get support in Outlook.com, click here or select  Outlook.com help icon on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

Get Help app icon

To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Outlook.com Community.

Give feedback on Outlook.com

Please send us your feedback to help us prioritize new features in future updates. See How do I give feedback on Microsoft Office for more information.

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