Tip: We are aware that some users may not be able to get support in the Outlook.com Help pane when using the Safari browser:
1. Open Safari and choose Safari > Preferences > Privacy
2. Uncheck Website Tracking: Prevent cross-site tracking
3. Uncheck Always allow cookies: Block all cookies
For more information, read Apple's guide to Manage cookies and website data in Safari on Mac.
If you can't sign in
To protect your account, the Outlook.com team won't be able to help if you're having problems signing in. Read When you can't sign in to your Microsoft account for guidance on how to get back into your account.
You can also try the Microsoft Virtual Agent.
If you can sign in
To see self-help answers or to get support via email, use the Help button in Outlook.com.
-
Go to https://aka.ms/OutlookComHelp or select
at the top of your Outlook.com mailbox.Notes:
-
Help is not available in mobile browsers, but you can contact support via Outlook for Android or Outlook for iOS apps.
-
If you can't sign in, go to Account support.
-
-
Enter your question or issue in the Search Help box on the right, and then press Return.
-
If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.
Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.
If you're not getting any replies from support
If your mailbox is full, we won't be able to reply to your request.
Learn how to reduce your mailbox size so that we can reply at Storage limits in Outlook.com.
Support resources
You can also get support from other Outlook.com users in our Community forum, or get help by selecting Contact Support below:
Note: You will need to sign in first to get support. If you can't sign in, go to Account support.
You can also try the Microsoft Virtual Agent.
Give feedback on Outlook.com
If you have a suggestion for how to improve Outlook.com, please visit our Uservoice Feedback channel, where you can tell us what you think and vote on other people’s ideas, too.
