If you want to stop syncing OneDrive on your computer because you are on a metered or slow internet connection, you can Pause and Resume your sync.

Pausing and Resuming can also help if OneDrive status displays "Processing changes" for a long time.

To Pause syncing

  1. Select the white or blue OneDrive cloud icon in the notification/menu area.

  2. In the activity center, select More > Pause syncing...

  3. Choose how long you wish to pause for: 2, 8 or 24 hours and check that the white or blue OneDrive cloud icons in the notification area show Paused.

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    • If you have both OneDrive and OneDrive for Business, you can pause and resume them independently.

    • OneDrive will automatically pause when a Windows PC enters battery saver mode.

To Resume syncing

Syncing will resume automatically after the Pause time has finished, or you can manually Resume syncing at any time.

  1. Tap the paused OneDrive icon in the notification/menu area:

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  2. In the activity center, select More again and select Resume syncing or just tap the Pause button to get going again:

    OneDrive paused button

Learn more

More fixes for recent OneDrive issues

OneDrive is stuck on “Processing changes"

Need more help?


Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

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Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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