I can't find my email messages after importing from an Outlook Data File (.pst)

Work anywhere from any device with Microsoft 365

Upgrade to Microsoft 365 to work anywhere with the latest features and updates.

Upgrade Now

When you export email from an IMAP account in Outlook to a .pst file, you may not see the messages after you import the file back into Outlook.

Note: The email messages aren't lost, but they are hidden from view.

To fix this issue, use the following steps:

  1. From your Outlook inbox, select View > Change View.

  2. Select the IMAP Messages folder.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.