Note: This article is out-of-date. Please visit the new Whiteboard management page and Whiteboard support page for the latest information.

We’re making several important changes to Microsoft Whiteboard that will roll out over the next month.

For all Microsoft 365 tenants with Whiteboard

“Microsoft Whiteboard” now appears as an available product in Microsoft Microsoft 365. The service principal was added to tenants that are entitled to use Whiteboard. No action is required.

For Microsoft 365 tenants with Whiteboard located outside of the United States

Whiteboard stores newly created boards in different locations depending on the country, go to Microsoft 365 data locations for details. Migrating previously created whiteboards is currently planned for later in 2020. Support for additional regional datacenters is on the roadmap.

For all Microsoft 365 tenants with Surface Hubs

If you manage one or more Surface Hubs, the legacy app (“Microsoft Whiteboard 2016”) will be automatically upgraded to the latest version (“Microsoft Whiteboard”) and the legacy app will no longer receive updates.


  • As of July 1, 2019, the existing “Microsoft Whiteboard” app will be automatically upgraded to the new version. 

  • As of July 1, 2019, the legacy “Microsoft Whiteboard 2016” app will no longer be supported, and the collaboration service will stop functioning.

    No further action is required unless automatic updates for the Microsoft Store app have been disabled.

For customers who remain on the legacy “Whiteboard 2016“ application, please note that the collaboration service is no longer available as of July 1, 2019, and that no further updates will be made to the legacy app. 

For more information about Whiteboard for Surface Hub, see Enable Microsoft Whiteboard on Surface Hub.

For all Microsoft 365 Government Community Cloud (GCC) tenants with Surface Hubs

The new Whiteboard collaboration service is not yet a component of Microsoft 365 US Government.

The application for Surface Hub will continue to function without the collaboration service, but instead of signing in to collaborate, users will need to share the screen using Skype for Business or Microsoft Teams. 

See Also

Microsoft Whiteboard Help

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